Tech Incident Manager - On-Call Crisis Leader

Us Tech Solutions; Brooklyn (OH); On-site; USD 69,000 - 83,000; Full time

Job summary

US Tech Solutions is seeking an IT Incident Manager for an 11-month contract to lead cross-functional investigation teams, drive incident resolution, and coordinate with technical support partners. This role requires proactive recovery efforts and clear communication with stakeholders.

The ideal candidate has 3+ years leading technical incidents, experience across systems, networks, and mainframes, and ITIL-based practices.

Qualifications

• 3+ years of experience leading technical projects, incidents, or cross-functional initiatives.
• Experience managing highly impactful incidents across multiple departments or lines of business.
• Familiarity with ITIL processes and incident management principles.

Responsibilities

• Identify and assess critical incidents and outages impacting operations.
• Proactively investigate potential technology incidents when detected.
• Lead incident recovery efforts, coordinating cross-functional teams and vendors.
• Facilitate technical crisis calls and ensure resources are engaged.
• Provide timely communications to stakeholders and leadership.
• Escalate issues and manage progress updates during remediation.
• Lead post-mortems and document restoration activities.

Skills

Incident management

Cross-functional leadership

Troubleshooting

Crisis communications

Education

Bachelor’s degree

Tools

ITIL

Job description

US Tech Solutions is seeking an IT Incident Manager for an 11-month contract to lead cross-functional investigation teams, drive incident resolution, and coordinate with technical support partners. This role requires proactive recovery efforts and clear communication with stakeholders.

The ideal candidate has 3+ years leading technical incidents, experience across systems, networks, and mainframes, and ITIL-based practices.