Tech I Service Rep

Sun Chemical; Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Sun Chemical is seeking an Ink Technical Service Rep to support customers in OH, NY, MI, and WV. The role emphasizes technical ink expertise, process improvement leadership, and cross-functional collaboration with product management and customers.

Responsibilities include guiding ink blending, conducting trials, training customer personnel, and reporting field activity. Expect 70% travel with overnight stays; 1st shift position with pay based on experience.

Qualifications

• Ink industry experience of 5–10 years is required.
• Experience with Kepner Tregoe and Six Sigma methodologies is required.
• Familiarity with SunMatch and related lab/press equipment is expected.
• Ability to manage multiple complex projects concurrently.
• High level of pressroom and printing process knowledge.

Responsibilities

• Lead and participate in customer-focused process improvements on major projects.
• Make product selection decisions and conduct trial-related activities.
• Provide training on ink blending, inventory, and related processes.
• Document field activity and trial results in reporting tools.
• Submit and track regional color match lab requests.
• Provide emergency backfill support for product blending.

Skills

Ink industry experience

Kepner-Tregoe

Six Sigma

SunMatch

Project management

Pressroom knowledge

Tools

SunMatch Tools

Job description

Job Title: Ink Technical Service Rep

Location: OH, NY, MI, WV

Shift: 1st Shift

Pay: Based on Experience

Travel: 70% and overnight, including air/flight

In this role, you will provide dedicated technical ink support to our valued customers in OH, NY, MI, and WV. In this role, you'll be pivotal in identifying and addressing the technical and continuous improvement needs of our assigned customers, ensuring the seamless delivery of our products and services.

ESSENTIAL JOB FUNCTIONS:

• Leads and participates in process improvement initiatives with customers and Sun employees. This requires dedication of significant time, as well as Sun Chemical resources to support the customer through major operational improvement projects including press throughput, decreased color down time, inventory, and work-off management, print quality improvements. Will participate regularly with the end use customer as our customer arranges, to provide expertise for successful graphic campaign changes and launches, and to provide expertise in job planning.
• Makes product selection decisions in accordance with Product Management based on end use application and conducts appropriate trial related activities. Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process.
• Supplies training needs to customer employee base, especially where it pertains to performance of ink blending, inventory, work off, and other basic functions of ink blending inhouse.
• Reporting field activity within the reporting tool (salesforce.com). Completes technical call reports and trial reports as needed, including both internal and external documentation.
• Submits, and follows up regional color match lab requests.
• Provides emergency backfill support for our products in case of sudden loss of customer supplied blending.

REQUIRED EDUCATION AND EXPERIENCE:

• 5-10 years of ink industry experience
• Experience with Kepner Tregoe, Six Sigma, SunMatch
• Industry laboratory and press equipment
• Ability to manage multiple complex projects.
• High level of pressroom and printing process knowledge