Tech I

CVS Health; California (MO); Hybrid; USD 48,712,000 - 89,687,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking a Tech I Prior Auth to manage inbound calls from providers, pharmacies, members, etc., guiding them through the prior authorization process. You will document reviews accurately and transfer clinical questions to the pharmacist team as needed.

The role includes processing Prior Auths via fax/ePA, outbound calls, and responding to inquiries while supporting leadership with a proactive, compliant approach.

Qualifications

• High School Diploma or GED (or equivalent).
• 6 months of Customer Service/Pharmacy Technician experience.
• Regular and predictable attendance; overtime and travel as needed.
• Maintain confidentiality of PHI (Protected Health Information).
• Able to absorb information, stay motivated, and problem-solve.

Responsibilities

• Handle inbound calls, faxes, and ePA requests with courteous, professional behavior.
• Document reviews timely and accurately; ensure information accuracy.
• Escalate clinical questions to the pharmacist team as needed.
• Assist with outbound calls and processing of Prior Auths via fax and ePA.
• Coordinate with internal teams regarding determination status and results.

Skills

Customer service

Communication skills

Multitasking

Confidentiality

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Visio

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Job Description

The Tech I Prior Auth takes in-bound calls from providers, pharmacies, members, etc providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of reviews. Transfers all clinical questions, escalations and judgement calls to the pharmacist team.

The Tech I will also assist with other duties as needed to include but not limited to: outbound calls, reviewing and processing Prior Auth's received via fax and ePA, monitoring and responding to inquiries via department mailboxes and other duties as assigned by the leadership team.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Effectively manage work volume by handling inbound calls/fax/ePA requests utilizing appropriate courteous and professional behavior based upon established standards. 40%
• Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers. 40%
• Communication with other internal groups regarding determination status and results (seniors, pharmacists, appeals, etc). 10%
• Identify and elevate clinical inquiries to the pharmacist team as appropriate. 5%
• Other duties assigned, for example faxes, sorting, email boxes, CAS maintenance, etc. 5%

REQUIRED SKILLS & OTHER MINIMUM REQUIRED QUALIFICATIONS:

• Able to apply basic computer skills. Knowledge of Microsoft Office Suite: Excel and Word required; Access, Outlook, PowerPoint, Visio preferable. Keyboard skills essential.
• Must be able to multitask and utilize multiple system applications simultaneously.
• Basic pharmaceutical knowledge pertaining to terminology, calculations, and protocols.
• Must be able to utilize available resources independently and provide high quality work.
• Must be able to absorb presented information, display motivation, seek development and problem solve.
• Ability to adapt and change with workflow and shifting priorities.
• Must possess excellent written, verbal, grammar, and listening communication skills.
• Must be able to deal with a diverse customer base (internal and external) in a friendly and confident manner.
• Ability to maintain confidentiality of PHI (Protected Healthcare Information).

Required Qualifications:

• 6 months of Customer Service/Pharmacy Technician Experience
• Regular and predictable attendance
• Colleague will be required to work mandatory overtime/extended work week when needed
• Colleague will be required to travel when needed
• Effectively manage work volume by handling inbound calls/fax requests utilizing appropriate courteous and professional behavior based upon established standards.
• Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers.

Education

High School Diploma or equivalent GED

Physical Requirements

1. Long periods of sitting (up to 100%)
2. Talking on the phone for extended periods of time (90-100%)
3. Reading a computer screen for extended periods of time (100%)

WORK ENVIRONMENT (Home Office)

Employee has a workspace that ensures compliance with CVS Health privacy and security policies and procedures. Information on computer screen must not be accessible or viewable by others. Telephone conversations involving confidential information must not be audible to others present in the home. Any CVS equipment or documents may not be accessible by others inside or outside of business hours. When a computer is not in use, it should remain locked or off, so confidential information is secure

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/18/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.