Tech Business Analyst Sr

American Electric Power; Austin (TX); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Base salary

Annual bonus

Long-term incentive

401(k) match

AEP Pension

Comprehensive benefits package

Job summary

American Electric Power is seeking a Senior Business Analyst to collaborate with IT and business units. You will deliver value with quality and scale using Waterfall or Agile methods, enabling reliable technology solutions aligned with AEP standards.

The role requires mid-to-senior level analysis for medium to large projects, including requirements gathering, data modeling, and process improvement. Strong communication and cross-functional collaboration are essential.

Qualifications

• Bachelor's degree in computer science, information systems, business or related field of study; Or Associate's degree in computer science or related field with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.
• 5 years of relevant work experience required beyond the above.

Responsibilities

• Understand stakeholder needs and participate in forming business case and project scope.
• Maintain Archer GRC platform processes, resolve issues, perform admin tasks and access control.
• Demonstrate breadth of business analysis techniques for use case/data/process mapping; facilitate improvements.
• Create work plans, estimates, workshops for requirements elicitation, and documentation.

Skills

Waterfall & Agile

Requirements elicitation

Stakeholder collaboration

Process improvement

Education

Bachelor's degree in CS/IS/Business

Associate degree + 2 years experience

Tools

ServiceNow

Jira

Microsoft 365

Visio

Microsoft Project

SQL

REST APIs

HTML/JavaScript

C#

Job description

Job Posting End Date

11-14-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Working within Waterfall or Agile frameworks, a Business Analyst will work with a variety of disciplined, focused team members all working toward a common goal of delivering value with quality and scale. Responsible for collaborating with other Job Families such within Technology and across our business partners to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices. Independently performs intermediate to advanced business and project analysis for medium to large projects.

Job Description

What You'll Do:

Essential Job Functions & Tasks:

• Responsibilities include the following for medium or large projects or initiatives: Able to understand stakeholder needs and participate in the formation of business case and project scope.

• Responsible for enhancement and maintenance of processes and workflows for functions and business processes within Archer GRC platform, resolve platform & end user related issues, perform admin and access control tasks (data imports, group and role creation and assignment to users) as well as debug performance issues.

• Demonstrates breadth and depth of business analysis techniques and tools for use case modeling, data modeling, and process mapping. Learn new domain by collaborating with business and technical teams Demonstrates facilitation and process improvement skills.

• Creates analysis work plans and estimates of analysis activities Conducts workshops for requirements elicitation, creates documentation, establishes business capabilities, and ensures asset organization and refinement. Proves technical aptitude utilizing querying tools and understanding relational databases.

• Applies technology solutions by translating business requirements into conceptual, logical, and physical data models, and system configuration Participate in process redesign and support including using tools, responding to user questions, problem diagnosis, recognition and solutions for process improvements, research, troubleshooting, tracking and resolution.

• Monitor expenditures to meet organizational objectives and compliance.

• Monitor and manage assets and resources from a financial perspective.

• Responsible for business unit relationships and overseeing, managing and leveraging the entire life cycle of information technology investments in systems for a department - from defining and targeting the investment mix, to planning the portfolio structure and packaging, to communicating the portfolio plan and measuring results.

• Plays a key role in the strategic planning process for the IT organization, acting as an advisor to IT and business leaders.

• Understands how enterprise priorities link to technology investments, and the risks and benefits of specific portfolio activities. Works with the IT organization and other stakeholders to develop, prioritize, and execute information technology and business portfolio plan.

• Analyzes portfolio performance and recommends changes in investment mix to achieve goals. Identifies opportunities for optimizing information technology portfolio performance to lower cost of ownership and provide a competitive advantage to the business.

• May provide training and mentoring, as well as work direction, to others on the team.

What We’re Looking For:

Education requirements are listed below:

• Bachelor's degree in computer science, information systems, business or related field of study; Or Associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.

Work Experience requirement listed below:

• In addition to any experience required above, 5 years of relevant work experience is required.

Additional Requirements:

Strong Communication Skills.

Preferred Skills/Experience:

• Working knowledge of Waterfall and Agile frameworks.

• Hands-on experience with detailed requirements gathering and the development of technology solutions.

• General understanding and awareness of technologies such as integrated risk management/Governance, Risk, and Compliance (GRC) applications, including RSA Archer,

• Experience with Archer or similar IRM/GRC platforms such as Archer Evolv, AssurX ECOS, Workiva, ServiceNow, Karta, NovaSync, Riskconnect, SigmaFlow or Fusion

• Experience working with stakeholders in business areas including risk management, regulatory compliance, business continuity management, enterprise resilience, security, enterprise NERC reliability assurance

• Experience engaging with multiple lines of business owners supporting multiple applications

• Experience with internal business processes including financial management, forecasting, estimating, CITO governance, incident resolution, etc.

• Experience with updating or configuring user-submitted service requests such as notifications, data imports, reports and dashboards

• Experience as a test lead including creation of test cases, coordination of user acceptance testing and test execution

• Experience collaborating with tech leads and end-users, as well as participating in peer testing processes

• Advanced knowledge and understanding of tools such as ServiceNow, Jira, Microsoft 365, Visio, and Microsoft Project

• Experience with administration of configurable web-based platforms, as well as experience with HTML, JavaScript, SQL, C#, and REST APIs

What You'll Get:

• Base salary

• Annual bonus

• Long-term incentive

• 401(k) match

• AEP Pension

• Comprehensive benefits package designed to support and enhance the overall well-being of employees.

Compensation Data

Compensation Grade:

SP20-007

Compensation Range:

$87,633.00 - $109,543.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.