Teammate (Retail Associate)

Rally House; Mount Laurel Township (NJ); On-site; USD 22,000 - 26,000; Full time

Job summary

Rally House in Mount Laurel, NJ is seeking a friendly Teammate to deliver a welcoming, energetic guest experience while supporting daily store tasks, sales, merchandising and operations. You will thrive in a team environment and help drive memorable fan moments with enthusiasm and pride.

As part of the Rally House team, you will follow playbooks and safety guidelines, assist with merchandising, floor moves, and replenishment, and report issues to leadership to keep our store bright, organized,

Qualifications

• Experience in customer-facing role preferred.
• Ability to work in a fast-paced team environment.
• Strong communication and interpersonal skills.
• Passion for sports and retail.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Actively participate in training and skill drills to build service capability.
• Contribute to merchandising tasks (folding, hanging, replenishment, recovery).
• Report operational issues, shortages, or concerns to leadership.
• Support floor moves and transitions under leadership guidance.

Skills

Customer service

Teamwork

Communication

Time management

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.Job DescriptionThe Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism.CompetenciesSocial: Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment.Customer Centric: Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience.Action Oriented: Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments.ResponsibilitiesPeopleDemonstrate Rally House values through positive teamwork and engagement with peersSeek feedback and apply coaching to improve performanceActively participate in training and skill drills to build service capabilityContribute to a welcoming, energetic, party atmosphereOperationsComplete assigned tasks accurately and on timeFollow playbooks, loss prevention and safety guidelines consistentlyReport operational issues, shortages, or concerns to leadershipBuild working knowledge of store systems and daily processesMerchandisingExecute merchandising tasks as directed (folding, hanging, replenishment, recovery)Support floor moves and transitions under leadership guidanceMaintain clean, organized fixtures and back-of-house areasProtect brand standards through attention to detailServiceDeliver a welcoming, energetic customer experience using the Party modelEngage customers, identify needs, and recommend productsResolve basic customer issues and escalate when neededRepresent Rally House with enthusiasm and professionalismResultsContribute to daily sales goals through service behaviorsSupport promotions, launches, and event executionTake ownership of personal performance metrics (conversion, UPT, AT)Skills and KnowledgeAbility to work effectively in a fast-paced, team-oriented environment, Clear and effective communication skills, Enthusiastic attitude with a passion for sports and retail, Time management skills with the ability to prioritize tasksQualificationsMust be at least 16 years of agePrevious customer-facing experience preferredPhysical RequirementsMust be able to stand and walk for extended periods of timeAbility to lift up to 50 poundsAbility to bend, reach, and climb laddersPay Range$16.50 - $19.00