Teammate (Retail Associate)

Rally House; Holland (MI); On-site; USD 19,000 - 21,000; Part time

Job summary

Rally House in Holland, MI is seeking a friendly Teammate to deliver a welcoming guest experience, assist with sales, merchandising, and store operations. You will work as part of a team, follow playbooks, and help maintain an energetic, brand-positive environment.

Ideal candidates are at least 16 years old with customer-facing experience. This role emphasizes teamwork, reliability, and enthusiasm for sports and retail, within a fast-paced setting.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Deliver a welcoming and engaging experience for guests.
• Complete daily tasks with care and consistency in sales, merchandising, and operations.
• Follow playbooks, loss prevention and safety guidelines.
• Maintain clean, organized fixtures and back-of-house areas.

Skills

Customer service

Teamwork

Merchandising

Sales

Communication

Time management

Enthusiastic attitude

POS software

Tools

POS software

Job description

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.Job DescriptionThe Teammate supports the success of the store by delivering a welcoming and engaging experience for guests while completing daily tasks with care and consistency. This role contributes to sales, merchandising, and operations through strong teamwork, attention to detail, and a willingness to take initiative. The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism.CompetenciesSocial: Brings energy and enthusiasm to interactions with customers and teammates. Initiates conversations, builds connections, and helps create a fun, welcoming environment.Customer Centric: Puts the customer first in every interaction. Listens to understand needs, offers helpful recommendations, and takes ownership of creating a great experience.Action Oriented: Takes initiative and gets things done. Sees what needs to be done and acts without waiting to be asked. Maintains urgency and follows through on commitments.ResponsibilitiesPeopleDemonstrate Rally House values through positive teamwork and engagement with peersSeek feedback and apply coaching to improve performanceActively participate in training and skill drills to build service capabilityContribute to a welcoming, energetic, party atmosphereOperationsComplete assigned tasks accurately and on timeFollow playbooks, loss prevention and safety guidelines consistentlyReport operational issues, shortages, or concerns to leadershipBuild working knowledge of store systems and daily processesMerchandisingExecute merchandising tasks as directed (folding, hanging, replenishment, recovery)Support floor moves and transitions under leadership guidanceMaintain clean, organized fixtures and back-of-house areasProtect brand standards through attention to detailServiceDeliver a welcoming, energetic customer experience using the Party modelEngage customers, identify needs, and recommend productsResolve basic customer issues and escalate when neededRepresent Rally House with enthusiasm and professionalismResultsContribute to daily sales goals through service behaviorsSupport promotions, launches, and event executionTake ownership of personal performance metrics (conversion, UPT, AT)Skills and KnowledgeAbility to work effectively in a fast-paced, team-oriented environment, Clear and effective communication skills, Enthusiastic attitude with a passion for sports and retail, Time management skills with the ability to prioritize tasksQualificationsMust be at least 16 years of agePrevious customer-facing experience preferredPhysical RequirementsMust be able to stand and walk for extended periods of timeAbility to lift up to 50 poundsAbility to bend, reach, and climb laddersPay Range$13.50 - $15.00