Teammate, New York City | Luke's Lobster

Luke's Lobster; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k retirement plan

Life Insurance

Pre-Tax Commuter Benefits

Employee discounts

Pet Insurance

Casual dress code

Advancement opportunities

Job summary

Luke’s Lobster in NYC is hiring a Teammate to greet guests, take orders, and ensure a smooth, fast-casual experience. You’ll handle cash, assist with simple seafood prep, and maintain a clean, organized space. The role includes friendly interactions and helping communicate the company’s mission of sustainable seafood.

Experience in a fast-paced setting is valued. Expect a casual dress code, advancement opportunities, and access to benefits like health coverage and discounts.

Qualifications

• Customer-facing experience preferred.
• Ability to handle orders and suggest products at the register.
• Reliable, organized, and able to clean and prepare the space.
• Positive attitude and willingness to work as part of a team.

Responsibilities

• Take orders, greet guests, and upsell products at the register.
• Prepare and serve simple seafood-centric items with care.
• Open/close the shack; maintain cleanliness and safety standards.
• Assist with shift setup, cash handling, and tip distribution.

Skills

Guest interaction

Cash handling

Attention to detail

Team collaboration

Job description

Luke’s Lobster is a Maine-inspired, fast-casual lobster shack known for its award-winning seafood rolls. Our seafood is traceable to its source, sustainably caught and processed by our own team to our own high standards.

Role - Teammate - NYC

Compensation & Benefits

• Wage: $17/hr + SIGNIFICANT TIPS
• On average, Luke’s Teammates earn an additional $11/hr when you factor in tips!**
• Medical, dental, and vision insurance on a national PPO network with company premium contributions after one month if full-time
• Access to an Health Savings Account (HSA) and supplemental insurance policies (Accident Insurance and Hospital Indemnity Insurance) if full-time
• Low-asset fee 401k retirement plan after one month
• Life Insurance
• Pre-Tax Commuter Benefits
• Employee Discounts
• Pet Insurance
• 50% off in shack
• 25% off Luke’s Online Market
• Casual dress code and environment
• Opportunities for advancement in a growing company

Duties & Responsibilities

• Preparing and serving a simple, seafood-centric menu (there’s no cooking but some minor food prep)
• Engaging in friendly guest interaction
• Taking orders and recommending products at the register
• Performing opening and closing duties, including cleaning and setting up for shifts
• Utilizing your exceptional attention to detail, safety, cleanliness and organization
• Communicating Luke's mission of serving sustainable, traceable seafood (We’re a certified B-Corp!)
• What does that mean? Check it out here: https://www.bcorporation.net/community/lukes-lobster

Qualifications

• Preparing and serving a simple, seafood-centric menu (there’s no cooking but some minor food prep)
• Engaged guest interaction and frequent table-touches
• Taking orders, recommending products, and creative merchandising at the register
• Opening and closing duties including cleaning (sweeping, mopping, light dishes, setting up for AM/PM shift)
• Exceptional attention to cleanliness and organization
• Communicating Luke's mission of serving sustainable, traceable seafood
• Opening and closing the shack as a key-holder
• Overseeing a small team of 2-3 during your shift a
• Cash handling, tip distribution

The Luke's Lobster Story

Luke’s Lobster was born out of the dream of Maine native and third‑generation lobsterman, Luke Holden, to bring the quality lobster rolls of his youth to the big city. He and business partner, Ben Conniff, opened their first lobster shack in NYC’s East Village in October 2009. Now, almost 15 years later, Luke’s Lobster brings traceable, sustainable seafood to guests across the globe. We work directly with fishermen to hand pick the best seafood, bring it straight to our own seafood company in Saco, ME and then ship directly to our shacks, grocery partners, and consumers. From the dock to our guests, we’ve cut out the middleman. This means higher quality, better tasting seafood for you to enjoy and a fairer price for our fishermen. We know our fishermen, we know where and how they fish, and we work together to protect our oceans for tomorrow. We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow. We value diversity, creativity, transparency and open communication from all levels. Please visit www.lukeslobster.com for more inform

Equal Opportunity Statement

Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E-Verify.