Teammate Experience Ambassador (North Chicago)

Action Behavior Centers; Arlington Heights (IL); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

10 Days PTO

Holiday pay

Maternity/Paternity award

DoorDash/Perks

Student loan support

401K match

Job summary

Action Behavior Centers is seeking a Teammate Experience Ambassador in the North Chicago area. The role focuses on supporting Teammates, driving engagement, and improving retention across ABC centers.

The position requires heavy travel to multiple centers and close collaboration with therapists, operations, and leadership. Qualifications include a Bachelor's degree in HR or related field and at least 1 year of HR leadership experience.

Qualifications

• Bachelor's degree in HR or related field and 1+ years HR experience including a leadership role pertaining to policies and compliance.
• Candidate must be located in the Chicago region.
• Ability to travel up to 75% to centers, reliable transportation.

Responsibilities

• Partners with all ABC Teammates, including ABA therapists, Operations Managers, Clinical Directors to provide coaching on Teammate Experience.
• Responsible for Teammate attraction, engagement and retention, and meeting KPIs in their region.
• Drives engagement, evaluates centers, develops center-level insights, and manages center-based interventions with leadership.

Skills

HR policy

Leadership

Interpersonal skills

Communication

Education

Bachelor's degree in Human Resources or related field

Job description

Position: Teammate Experience Ambassador (North Chicago)

Location: Arlington Heights, IL

Job Id: 35413

# of Openings: 1

ABC Story: Our story began in 2017 in Austin, TX. We started with humble roots but big aspirations. From 1 center in North Austin, our movement has inspired thousands of clinicians and operators. Today, the ABC community is 10,000+ strong, serving thousands of children with ASD. Growth with intentionality: We have an intentional focus on our core values. Each center is purpose-built, and each community of teammates is nurtured.

Position Description

• Partners with all ABC Teammates, including ABA therapists, Operations Managers, Clinical Directors and leaders alike to provide ongoing support, coaching and guidance on all things related to Teammate Experience.
• Responsible for Teammate attraction, engagement and retention. Creates connections with Teammates in an effort to increase communication and understanding on the overall ABC value proposition. Responsible for meeting KPIs related to Teammate retention in their region.
• Supports and drives Teammate engagement; creating connections with Teammates and leaders, evaluating centers and developing center-level insights. Establishes action plans and is responsible for project managing center-based interventions alongside leadership. Monitors center trends, pulse and interventions and proactively develops broader interventions to increase teammate engagement and retention.
• Implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
• Responsible for responding to Teammate-relations inquiries in their territory (e.g. HR investigations, HR concerns, conflict resolution, performance management and team development). Listens and uses high EQ skills to solve teammate concerns / issues on the spot. Successful in impacting workplace happiness and engagement.
• Supports in the development and implementation of employee relations strategies and programs designed to minimize and mediate workplace disputes, and to foster a positive and productive work environment.
• Responsible for the Human Resources Teammate related function, ensuring that all services to patient departments are effective, cohesive, consistent with the needs and objectives of the various client departments, as well as the institution as a whole.
• Assists the administration functions of insurance, retirement, and other benefits programs; responds to teammate inquiries as well as evaluates and develops recommendations for improvements to faculty and staff employer-sponsored benefit programs.
• Performs miscellaneous job-related duties as assigned.
• Requirement to spend 75% of time in centers, which requires travel between local centers.

Qualifications

• Bachelor's degree (preferred) in Human Resources or related field and 1+ years of human resources experience including a leadership role pertaining to policies and compliance.
• Candidate must be located in the Chicago region.
• Ability to travel up to 75% to centers, reliable transportation.

Critical Traits

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Critical thinking; ability to develop broad and holistic insights to drive Teammate retention and engagement
• Skill in examining and interpreting policy implementation to understand impact to Teammate and business.
• Ability to foster a cooperative work environment and work collaboratively as a HR strategic partner
• Knowledge of contemporary principles of human resource management and public personnel practices.
• Ability to analyze and assess training and development needs.
• Knowledge of computerized information systems used in human resources applications.
• Ability to navigate employee relations concerns, monitor implementation of performance management and drive employee development
• Knowledge of federal and state employment laws and regulations.
• Ability to support process improvement on all People Services related initiatives

Perks

• 10 Days of PTO, 10 Paid Holidays, 2 Flex Days + More with Tenure
• Student Loan Repayment Employer Contributions
• Maternity/Paternity Award of up to $3,000 & FSA Options for Childcare
• Door Dash Pass, Team Happy Hours, and Regional Night of Honors
• Up to $600 Student Loan Repayment Options & Tuition Discounts.

Additional Rewards

• Quarterly Team outings and events to bond and celebrate our wins both big and small!
• Professional development: we want to pour into you as you pour into ABC
• Leadership opportunities: To be the best, we have to continually keep learning and you get to push yourself here to learn more and take on more responsibilities, and show what you can do!
• 401K Retirement Plans with company matching

Compensation & Schedule

• Full-Time: $45,000 - 50,000
• Hybrid - 75% travel expectation to assigned centers

Our Community & Culture

• Instagram: https://instagram.com/actionbehaviorcenters
• Facebook: https://facebook.com/actionbehaviorcenters

ABC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees.