Team Support Staff - BRAINS Clinic (Full-Time)

pinerest; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b) match

Paid time off

Tuition assistance

Employee assistance program

Davenport University discount

Job summary

Pine Rest in Grand Rapids, MI is seeking a Team Support Staff to perform administrative duties and provide excellent customer service. You will type correspondence, manage department records, distribute mail, and assist with scheduling within established policies.

The role emphasizes data entry, medical record support, and helping patients understand balances, with a 40-hour work week and a first shift schedule in the United States.

Qualifications

• Minimum of one year of related work experience preferred.
• Position requires completion of high school or equivalent.
• Preferred experience using Microsoft Office Suite.

Responsibilities

• Greet and direct visitors or patients, answer questions, transfer and screen calls, maintain calendars, and input data into computer systems.
• Maintain department files and records of a sensitive nature.
• Perform data entry, simple queries, and routine computations as needed.
• Assist in clinical areas with medical records and release of information for care and insurance purposes.
• Input data into the EMR system and transcribe or edit documents from supervisors.
• Calculate charges, collect payments, and follow up on balances for therapies or procedures.
• Assist in ordering office supplies and maintain composure in stressful environments.

Skills

Administrative support

Customer service

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Cost Center 358 BRAINS

Scheduled Weekly Hours 40

Work Shift First Shift (United States of America)

Shift & Status

What Will You Do?

As a Team Support Staff at Pine Rest, you'll be part of tight-knit team that believes in the healing power of your expertise and compassion. According to general directives and established departmental policies and procedures, performs administrative support duties including but not limited to typing correspondence, maintaining department records, distributing mail, and scheduling. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

• Offers administrative support through phone and in person including but not limited to the following tasks: greeting and directing visitors or patients, answering questions based on knowledge of department/organization, appropriately transferring and screening calls, maintaining calendars of supervisor(s) and members of the work group, and inputting data in computer system.
• Maintains department specific files that may be sensitive in nature.
• Performs record-keeping duties including the following: sorts, classifies, and files semi-complex records, posts appropriate information onto data entry screens, checks and verifies moderately complex arithmetic data, performs routine computations, creates simple queries or may request reports from other data-based systems.
• In clinical areas, maintains medical records, including assisting physicians in completing medical records.
• In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.
• May assist persons deserved in understanding balances on their accounts and addressing any concerns flagged on their account.
• May be responsible for data entry into Pine Rest's Electronic Medical Record System.
• May transcribe clinician or other staff dictation and/or edit documents given from supervisors or others.
• Calculates charges, collects, and verifies chargeable for therapies / procedures (in clinical areas) and follows up on balances accordingly.
• May assist in ordering office supplies.
• Must be able to maintain composure in environments of elevated stress levels.

What Does This Role Require?

Education/Experience:

A minimum of one year of related work experience in order to direct workflow and to effectively prioritize workload preferred.

Position required completion of high school (or equivalent) diploma.

Preferred experience using Microsoft Office Suite

Benefits:

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

Pine Rest Christian Mental Health Services requires all employees to receive the COVID-19 vaccinations subject to certain exclusions. Pine Rest is committed to granting reasonable accommodations in accordance with applicable laws.

The equivalent base pay range for this position is $15.57 - $21.79. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.