Office Coordinator - Bilingual

Abound Health; Charlotte (NC); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Medical, dental, life insurance

401(k)

Paid trainings

Flexible schedules

Bonus opportunities

Job summary

Abound Health in Charlotte, NC is seeking a Team Support Specialist to ensure smooth daily operations and to provide key administrative and compliance support to our clinical teams, DSPs, and clients.

You will handle office management, recruit support, and maintain records in line with Medicaid requirements while contributing to a welcoming, efficient office environment.

Qualifications

• High School Diploma or GED required.
• At least 2 years of administrative or office management experience.
• Strong communication, organization, and interpersonal skills.
• Proficiency in office software and OnTarget experience.

Responsibilities

• Provide clinical and administrative support to clinical teams, DSPs, and clients.
• Support SAR submissions, progress summaries, MAR follow-ups, and audits.
• Maintain accurate DSP and client records in compliance with Medicaid regulations.
• Track missing DSP notes and timesheets; coordinate with DSPs to resolve issues.
• Assist with DSP training schedules, certifications, and onboarding.
• Submit and track DSP status changes and troubleshoot OnTarget and LMS issues.
• Support local recruitment and onboarding activities.
• Maintain a professional and welcoming office environment.
• Coordinate facility maintenance, vendors, supplies, and equipment.
• Manage inbound communications and greet visitors.
• Organize staff, caregiver, and client events and monthly calendars.
• Conduct emergency drills and maintain required documentation.
• Support CPR/First Aid trainings and quality follow-ups.
• Attend staff huddles and provide feedback to the clinical team.

Skills

Communication

Organization

Multitasking

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Tools

OnTarget

Office software

Job description

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Abound Health is seeking a Team Support Specialist to support our Charlotte, NC office. In this essential role, you will ensure smooth daily operations of the office while providing key administrative and compliance support to our clinical teams, Direct Support Professionals (DSPs), and clients. If you're detail-oriented, customer-focused, and passionate about supporting others, this could be the role for you!

Key Responsibilities:

• Clinical & Administrative Support
• Assist Qualified Professionals (QPs) with SAR submissions, progress summaries, MAR follow-ups, and record audits.
• Monitor and maintain accurate DSP and client records in compliance with Medicaid and agency regulations.
• Track missing DSP notes and timesheets; communicate with DSPs to resolve issues.
• Assist with DSP training schedules, certifications, and onboarding processes.
• Submit and track DSP status changes and troubleshoot OnTarget and LMS system issues.
• Provide local recruitment and onboarding support.

Office Management

• Maintain a professional and welcoming office environment.
• Coordinate facility maintenance, vendor relationships, supplies, and equipment.
• Manage inbound communications and assist visitors.
• Organize staff, caregiver, and client events and create monthly calendars (Day Program, if applicable).
• Conduct emergency drills, inspections, and maintain required documentation (e.g., Hazard Communication Binder).
• Support CPR/First Aid trainings and internal quality follow-ups.
• Attend staff huddles and provide feedback to the clinical team.

Qualifications:

• High School Diploma or GED required.
• At least 2 years of administrative, office management, or related experience.
• Strong communication, organization, and interpersonal skills.
• Proficiency in office software and comfort with database systems (e.g., OnTarget).
• Ability to multitask in a fast-paced, team-oriented environment.
• Experience in behavioral health preferred but not required.
• Must be 18+, have a valid driver’s license, and pass background checks.

Compensation & Benefits:

The target pay range for this full-time, hourly non-exempt position is based on experience and qualifications.

In addition to base pay, Abound Health offers a comprehensive benefits package for eligible employees, including medical, dental, life insurance, 401(k), paid trainings, certifications, flexible schedules, and bonus opportunities. Benefits begin after 60 days of employment, and 401(k) becomes available after 12 months.

Equal Employment Opportunity:

Abound Health is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, or any other legally protected status.