Team Supervisor (RN)

RiverStone Health; Billings (MT); On-site; USD 45,460 - 64,678; Full time

Job summary

A community health organization in Billings, MT, is seeking a Team Supervisor to oversee the daily operations of a primary care team. This role involves managing patient flow, ensuring quality patient care, and supervising medical assistants. The ideal candidate has a Bachelor's in Nursing, a valid MT Registered Nurse license, and a minimum of three years of clinical experience. This position offers a wage range of $33 to $46.95 hourly based on experience, with opportunities for professional growth and collaboration.

Qualifications

• Minimum 3 years clinical experience in an outpatient care setting, preferably in primary care.
• Ability to work collaboratively and meet deadlines.
• Knowledge of HIPAA and confidentiality.

Responsibilities

• Oversee day-to-day operations of the care team.
• Provide direct backup to medical assistants and RNs.
• Conduct regular check-ins and performance evaluations.

Skills

Computer literacy

Collaboration

Customer service

Education

Bachelor's in Nursing

MT Registered Nurse licensure

Tools

Excel

Outlook

Word

Job description

Location: Main Campus, 123 S. 27th St., Billings, MT 59101, USA

Wage Range: $33 to $46.95 hourly; depending on number of years of transferrable experience and internal equity

Organizational Overview

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life. Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.

Job Summary

The Team Supervisor plays a critical leadership role within the clinical team by directly overseeing the daily operations of an assigned primary care team. This position is responsible for managing the patient flow thru the pod, ensuring high quality/safe patient care, efficient and optimal staff performance , and high levels of patient satisfaction. The Team Supervisor serves as a first line supervisor for care team staff, providing guidance, training, performance feedback, and support to maintain a collaborative and patient focused environment.

Essential Functions / Major Duties and Responsibilities

• Oversee day to day operations of the care team, maintaining an efficient and successful flow
• Provides direct backup to medical assistants, LPNs and RNs
• Troubleshoot issues that impact efficiency, patient satisfaction, or staff workflow
• Act as a liaison between providers, supervised care team staff, and other care team staff to facilitate communication and cross clinic collaboration and coordination
• Encourage open communication and conflict resolution
• Serve as a point person in onboarding and training processes with new staff and students
• Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met.
• Ensure program, and agency policies and procedures are being followed.
• Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems
• Keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
• Ensure clinical quality standards are being met, while maintaining active quality improvement processes, and a focus on clinical quality and patient satisfaction
• Ensure a culture of safety
• Works with team as a working supervisor in the pod to ensure above goals

B. Supervisory Responsibilities 45%

Directly supervise medical assistants

Coordinate care team members schedules, breaks, and coverage to ensure appropriate staffing levels

Conduct regular check-ins, performance evaluations, and coaching sessions

Foster positive, respectful, and team-oriented culture within the care team

Work closely with other RiverStone Health staff and participate in team meetings to develop plans and ideas for program expansion, delivery and quality improvement initiatives

Recruit, hire, orient, evaluate, counsel, coach and retain program staff

Non-Essential Functions / Other duties as assigned ≥5%

Perform other duties as assigned in support of the RiverStone’s mission and goals.

Education and Experience

Minimum Qualifications

Minimum 3 years clinical experience in an outpatient care setting, preferably with a focus on primary care

Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications

• Experience working with underserved population
• Bachelor’s in Nursing
• Experience working in a customer service environment

Required Certificates, Licenses, Registrations

• MT Registered Nurse licensure in good standing
• BLS certification

Knowledge, Skills, and Abilities

Computer literacy, including Excel, Outlook, Word and systems to maintain electronic medical records. Knowledge and understanding of HIPAA and confidentiality. Ability to work collaboratively and maintain a positive work environment. Ability to meet deadlines.

Customer Service Excellence

• Doing things right the first time
• Showing respect for each customer
• Anticipating customer needs and concerns
• Keeping customers informed
• Helping and going the extra mile
• Protecting privacy and confidentiality
• Taking responsibility for handling complaints
• Taking ownership of your attitude toward Service Excellence.

Supervision

1-7 FTE

Physical Demands and Working Conditions

Work is mainly performed in a clinic setting. Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making

Work is structured by public health regulations and established medical practices. Decisions directly affect the quality of services provided to the public. Supervised by Program Manager. Has someone readily available to ask questions if needed.

Communications & Networking

Work directly with other team members to provide quality customer service for patients and customers. Facilitates effective communication with referral sources, physicians and healthcare staff.

Functional Expert

Considered a thought leader on a subject.

Leader

Inspires teammates to follow them.

Team Player

Works well as a member of a group.

Self-Starter

Inspired to perform without outside help.

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work.

Required

Registered Nurse

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.