Team Supervisor (MA)

RiverStone Health; Billings (MT); On-site; USD 33,448 - 44,344; Full time

Job summary

RiverStone Health in Billings, MT, is looking for a Team Supervisor to lead the clinical team. This role involves managing daily operations, overseeing staff, ensuring high-quality patient care, and maintaining a collaborative environment.

The ideal candidate has a high school diploma, at least 3 years of clinical experience, and leadership skills. This full-time position offers a competitive hourly wage ranging from $24.28 to $32.19 based on experience.

Qualifications

• Minimum 3 years clinical experience in an outpatient care setting, preferably primary care.
• Leadership experience is required.
• Experience with underserved population is preferred.

Responsibilities

• Oversee daily operations of the care team ensuring efficient patient flow.
• Directly supervise medical assistants and manage staff performance.
• Ensure compliance with program and agency policies.

Skills

Clinical experience

Leadership experience

Customer service skills

Computer literacy (Excel, Word, Outlook)

Education

High School diploma or equivalent

Tools

Electronic medical records systems

Job description

Job Details

Working title: Team Supervisor (MA)

Classification title: Program Coordinator 2

Division: Community Health Center

Program: Main Campus- Billings

FLSA status: Non-Exempt: Full-time

Schedule: Monday-Friday; 8am-5pm

Wage Range: $24.28 to $32.19 hourly; depending on number of years of transferrable experience and internal equity

Organizational Overview

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life. Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.

Job Summary

The Team Supervisor plays a critical leadership role within the clinical team by directly overseeing the daily operations of an assigned primary care team. This position is responsible for managing the patient flow through the pod, ensuring high quality/safe patient care, efficient and optimal staff performance, and high levels of patient satisfaction. The Team Supervisor serves as a first line supervisor for care team staff, providing guidance, training, performance feedback, and support to maintain a collaborative and patient focused environment.

Essential Functions / Major Duties and Responsibilities

• Pod Coordinator 55%: Oversee day to day operations of the care team, maintaining an efficient and successful flow
• Provides direct backup to medical assistants
• Troubleshoot issues that impact efficiency, patient satisfaction, or staff workflow
• Act as a liaison between providers, supervised care team staff, and other care team staff to facilitate communication and cross-clinic collaboration and coordination
• Encourage open communication and conflict resolution
• Serve as a point person in onboarding and training processes with new staff and students
• Ensure program compliance guidelines, contract/grant requirements and/or accreditation standards are met
• Ensure program, and agency policies and procedures are being followed
• Oversee and ensure accurate and timely documentation, data input and utilization of medical records systems
• Keep immediate supervisor and designated others accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
• Ensure clinical quality standards are being met, while maintaining active quality improvement processes, and a focus on clinical quality and patient satisfaction
• Ensure a culture of safety
• Works with team as a working supervisor in the pod to ensure above goals

Pod Supervisor 45%

• Recruit, hire, orient, evaluate, counsel, coach and retain program staff
• Conduct regular check-ins, performance evaluations, and coaching sessions
• Coordinate care team members schedules, breaks, and coverage to ensure appropriate staffing levels
• Directly supervise medical assistants
• Foster a positive, respectful, and team-oriented culture within the care team
• Work closely with other RiverStone Health staff and participate in team meetings to develop plans and ideas for program expansion, delivery and quality improvement initiatives

Non-Essential Functions / Other Duties as Assigned ≥5%

• Perform other duties as assigned in support of RiverStone’s mission and goals

Education and Experience – Minimum Qualifications

• High School diploma or equivalent
• Minimum 3 years clinical experience in an outpatient care setting, preferably with a focus on primary care
• Leadership experience
• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work

Preferred Qualifications

• Experience working with underserved population
• Experience working in a customer service environment

Certificates, Licenses, Registrations

• MA Certification
• BLS and CPR Certification

Knowledge, Skills, and Abilities

• Computer literacy, including Excel, Outlook, Word and systems to maintain electronic medical records
• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality

Customer Service Excellence

• Doing things right the first time
• Making people feel welcome
• Showing respect for each customer
• Anticipating customer needs and concerns
• Keeping customers informed
• Helping and going the extra mile
• Responding quickly
• Protecting privacy and confidentiality
• Demonstrating proper telephone etiquette
• Taking responsibility for handling complaints
• Being professional
• Taking ownership of your attitude toward Service Excellence

Supervision

• 1-7 FTE

Physical Demands and Working Conditions

• Work is mainly performed in a clinic setting
• Standing, bending, sitting, lifting required
• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices

Freedom To Act & Decision Making

• Work is structured by public health regulations and established medical practices
• Decisions directly affect the quality of services provided to the public
• Supervised by Program Manager
• Has someone readily available to ask questions if needed

Communications & Networking

• Work directly with other team members to provide quality customer service for patients and customers
• Facilitates effective communication with referral sources, physicians and healthcare staff

Budget & Resource Management

• NA