Team Operations Manager

Computacenter; Norcross (GA); In loco; USD 110.000 - 140.000; Tempo pieno

Descrizione del lavoro

Computacenter is seeking a skilled Team Manager for the Technology Sourcing and Innovation (TSI) Team in the United States. The role entails managing a large team, overseeing people management, and delivering operational performance while aligning with Computacenter's standards.

Responsibilities include advising peers and customers, coaching staff, handling escalations, and driving continual service improvements. A US work authorization, strategic thinking, and strong communication are essential.

Competenze

• Bachelor's degree in business, Human Resources or related field, or equivalent experience.

Mansioni

• Provide advisory roles within specialist areas to peer group, customers, and direct reports.
• Manages, develops, and coaches' team of staff and implements performance management solutions where required.
• Provides full line management responsibilities for direct reports.
• Assess situations, issues and opportunities and assess when appropriate.
• A point of escalation on complex or serious issues or complaints and providing appropriate support to other team members.

Formazione

Bachelor's degree in business, Human Resources or related field, or equivalent experience

Descrizione del lavoro

The Technology Sourcing and Innovation “TSI” Team Manager will have managerial responsibilities for a large team and will be responsible for all aspects of people management within a functional area. The role will also be accountable for operational delivery and performance.

What you'll be doing

• Provide advisory roles within specialist areas to peer group, customers, and direct reports.
• Manages, develops, and coaches' team of staff and implements performance management solutions where required.
• Provides full line management responsibilities for direct reports.
• Assess situations, issues and opportunities and assess when appropriate.
• A point of escalation on complex or serious issues or complaints and providing appropriate support to other team members.
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business.
• Establishes productive relationships and networks at an operational level to build and maintain customer relationships.
• Responsible for the adoption of CC best practice and service offerings to ensure consistency of service.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
• Embrace and support Computacenter's mission and core values.

What you have

• Legally eligible to work in the United States.
• Bachelor's degree in business, Human Resources or related field, or equivalent experience
• At least 5 years of experience in a people management role.
• Experience working in a challenging commercial environment.
• Good working knowledge of relevant functional systems.
• Experience developing best practice policies and procedures for functional area.
• Excellent attention to detail.
• Strategic thinking and tactical execution skills.
• Excellent written and verbal communication skills.
• Comfortable communicating with colleagues in different countries where English is not the first spoken language.
• Good self-organization and time management skills.
• Ability to prioritize and handle multiple requests simultaneously.
• Can build trust, be assertive when required, and show initiative and enthusiasm.
• Resilience, and able to deal with stressful situations.
• Business and financial acumen with strong analytical skills.
• Commercially astute.
• Ability to act both independently and as part of a team.
• Initiative to develop and expand knowledge.
• Computacenter experience in internal processes, systems, tools, and platforms.
• Team-oriented working and thinking.
• Willingness to travel.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us