Team Member: Service Champion (TX)

Alvarado Restaurant Nation; Michigan; On-site; USD 28,000 - 36,000; Full time

Job summary

Ein innovatives Restaurant sucht engagierte Teammitglieder, die außergewöhnlichen Kundenservice bieten und eine saubere, einladende Umgebung schaffen. In dieser Rolle sind Sie entscheidend für die Zufriedenheit der Gäste, indem Sie freundlichen, genauen und effizienten Service sowohl im Restaurant als auch im Drive-Thru bieten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Exzellente Kommunikations- und zwischenmenschliche Fähigkeiten erforderlich.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten und Kunden freundlich zu empfangen.

Responsibilities

• Freundliche Begrüßung und genaue Aufnahme von Bestellungen.
• Sauberhalten von Toiletten und Speiseräumen sowie Überprüfung der Bestellungen auf Genauigkeit.

Skills

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Organisationsfähigkeiten

Menükenntnis

Schnelligkeit in einem dynamischen Umfeld

Job description

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Position Mission:

The mission of the Team Member Service Champ is to deliver exceptional customer service and maintain a clean, welcoming environment for all guests. This role is critical in ensuring customer satisfaction by providing friendly, accurate, and efficient service both in-store and through the drive-thru, while upholding the cleanliness and operational standards of the restaurant.

Responsibilities Include:

• Extend a friendly greeting to every customer.
• Accurately take and repeat orders.
• Handle customer payment with care and integrity.
• Count correct change or process a credit card accurately.
• Meet speed targets for drive-thru service.
• Triple-check every order for accuracy.
• Be an expert on the menu and answer customer inquiries.
• Clean restrooms and dining rooms regularly.
• Clean and stock the drink and condiment stations.
• Check the parking lot for trash and ensure it is clean.

Required Skills, Knowledge, and Abilities:

• Excellent communication and interpersonal skills.
• Ability to provide a friendly and welcoming atmosphere for customers.
• Ability to accurately take and repeat orders.
• Ability to work in a fast-paced environment.
• Strong organizational skills to ensure cleanliness and order accuracy.
• Familiarity with the menu to assist customers with inquiries.
• Understanding of basic cleaning and maintenance practices.

Physical Demands:

• Withstand temperatures of 0°F or less and 100°F or more.
• Move throughout the restaurant for extended periods (up to 10-12 hours per day).
• Move 50 lbs. for distances of up to 10 feet.
• Balance and move up to 25 lbs. for distances of up to 50 feet.
• Respond to requests in a loud environment.
• Stand, walk, sit, handle objects, reach, climb stairs, balance, stoop, kneel, crouch, crawl.
• Talk or hear; taste or smell.
• Specific vision abilities: close, distance, color, peripheral, depth perception, focus adjustment.

The duties of this position may change. Alvarado Restaurant Nation reserves the right to modify responsibilities. This description provides a general overview and is not all-inclusive.

Alvarado Restaurant Nation is an Equal Opportunity Employer and does not discriminate based on gender identity or sexual orientation.