Team Member: Service Champion (CO)

Alvarado Restaurant Nation; Michigan; On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Teammitglied-Service Champion, um außergewöhnlichen Kundenservice zu bieten und eine saubere, einladende Umgebung für alle Gäste zu gewährleisten. Diese Rolle ist entscheidend für die Kundenzufriedenheit, indem sie freundlichen, genauen und effizienten Service sowohl im Restaurant als auch im Drive-Thru bietet. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Gelegenheit ideal für Sie.

Qualifications

• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.
• Fähigkeit, freundlich und einladend zu sein.

Responsibilities

• Begrüßen Sie jeden Kunden freundlich.
• Bestellungen genau entgegennehmen und wiederholen.

Skills

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Organisationsfähigkeiten

Menükenntnisse

Schnelligkeit

Job description

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Position Mission:

The mission of the Team Member Service Champ is to deliver exceptional customer service and maintain a clean, welcoming environment for all guests. This role is critical in ensuring customer satisfaction by providing friendly, accurate, and efficient service both in-store and through the drive-thru, while upholding the cleanliness and operational standards of the restaurant.

Responsibilities Include

• Extend a friendly greeting to every customer.
• Accurately take and repeat orders.
• Handle customer payment with care and integrity.
• Count correct change or process a credit card accurately.
• Meet speed targets for drive-thru service.
• Triple-check every order for accuracy.
• Be an expert on the menu and answer customer inquiries.
• Clean restrooms and dining rooms regularly.
• Clean and stock the drink and condiment stations.
• Check the parking lot for trash and ensure it is clean.

Required Skills, Knowledge, and Abilities

• Excellent communication and interpersonal skills.
• Ability to provide a friendly and welcoming atmosphere for customers.
• Ability to accurately take and repeat orders.
• Ability to work in a fast-paced environment.
• Strong organizational skills to ensure cleanliness and order accuracy.
• Familiarity with the menu to assist customers with inquiries.
• Understanding of basic cleaning and maintenance practices.

Pay Rate

Minimum wage varies based on job location and is determined by each locale.

• Colorado: $14.42 – $15.82/hourly
• Denver: $18.29 - $19.29/hourly

Application deadline:

We accept applications on a continual basis.

Physical Demands

• Withstand temperatures of 0°F or less and 100°F or more.
• Move throughout the restaurant for extended periods (up to 10-12 hours per day).
• Move 50 lbs. for distances of up to 10 feet.
• Balance and move up to 25 lbs. for distances of up to 50 feet.
• Respond to team members' and guests' requests in a loud environment.
• Stand, walk, sit, handle objects, reach, climb stairs, and perform various physical activities.
• Specific vision abilities required include close, distance, color, peripheral, depth perception, and focus adjustment.

The duties of this position may change from time to time. Alvarado Restaurant Nation reserves the right to add or delete duties and responsibilities at its discretion. This description is intended to outline the general level of work being performed and is not all-inclusive.

Alvarado Restaurant Nation is proud to be an Equal Opportunity Employer and does not discriminate based on gender identity or sexual orientation.