Team Member, Petsense

Petsense by Tractor Supply; Laurel (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Team Member to join their dynamic team. This role involves providing exceptional customer service, engaging with customers and their pets, and supporting various selling initiatives. You'll be responsible for operating the cash register, maintaining merchandise, and ensuring the well-being of live animals. If you have a passion for pets and enjoy working in a vibrant retail environment, this opportunity is perfect for you. Join a company that values its team members and offers a comprehensive benefits package to support your well-being and career growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• Retail and/or pet/live animal knowledge preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members while providing legendary customer service.
• Operate cash register and assist customers with purchases.
• Ensure the safety and well-being of live animals.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Interpersonal Skills

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a variety of duties during 95% of your day, including:
  • Operate cash register/computer following cash handling procedures
  • Merchandise recovery
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, sanitize and maintain holding tanks, and care for live animals as required
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

• Experience: No experience required; retail and/or pet/live animal knowledge is preferred.
• Education: High school diploma or equivalent preferred but not required. Must be able to read, write, and count accurately.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, and pet product knowledge preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Generally indoor environment with moderate noise.
• Hard surfaces like concrete or asphalt; adequate lighting and temperature.
• Work shifts typically no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive environment following safety guidelines.

Physical Requirements

• This is a non-sedentary position requiring physical stamina.
• Must be able to move quickly and safely throughout the store and outdoor areas.
• Operate all related equipment safely and properly.
• Occasionally lift or reach overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for entire shifts.
• Access all areas of the store safely.
• Operate store equipment including computers and cash registers.
• Read, write, and count accurately for documentation.
• Process information and merchandise through POS systems.
• Move and transfer items weighing up to 50 pounds.
• Complete all training and certification requirements.

Disclaimer

This job description provides an overview of responsibilities and is not exhaustive. All duties should be performed as assigned by the supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are key to our success. We offer a comprehensive benefits package including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.