Team Member, Petsense

Petsense by Tractor Supply; Kinston (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in retail is seeking a dedicated Team Member to join their vibrant team. This role emphasizes customer interaction and support, ensuring a memorable shopping experience for pet owners. You'll be responsible for various tasks, from operating the cash register to assisting with merchandise and ensuring the well-being of live animals. With a focus on flexibility and adaptability, this position offers the chance to grow in a supportive environment while contributing to the success of the team. If you have a passion for pets and enjoy working in a dynamic setting, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required, but retail and pet knowledge preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members while providing legendary service.
• Operate cash register and assist customers with loading purchases.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks, while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a combination of duties during 95% of the day, including:
  • Operate cash register/computer following cash handling procedures
  • Recovery of merchandise
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

• Experience: No experience required. Retail and/or pet/live animal knowledge is preferred.
• Education: High school diploma or equivalent preferred, but not required. Must be able to read, write, and count accurately.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, and pet product knowledge preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Indoor environment with moderate noise.
• Hard surfaces, adequate lighting and temperature.
• Shifts generally no less than 4 hours, may exceed 8 hours.
• Promote a safe work environment and adhere to safety guidelines.

Physical Requirements

• Non-sedentary position requiring movement throughout the store and outdoor areas.
• Ability to lift or reach merchandise overhead occasionally.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Operate store equipment safely and efficiently.
• Move and transfer merchandise and live animals weighing up to 50 pounds.
• Complete all training and certification requirements.

Disclaimer

This overview is not comprehensive. All duties should be performed as assigned by supervisors.

Company Info

At Tractor Supply and Petsense, our Team Members are our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail