Team Member, Petsense

Petsense by Tractor Supply; Glasgow (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dynamic Team Members to provide exceptional customer service and support selling initiatives. In this engaging role, you'll interact with customers, operate cash registers, and ensure the safety of live animals while maintaining a clean and organized store environment. This position offers a flexible schedule and the opportunity to grow within a supportive culture that values work-life balance. Join a team that prioritizes legendary service and contributes to the success of the company.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail/pet knowledge preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members while providing legendary service.
• Operate cash register and assist customers with loading purchases.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a combination of duties during 95% of your day, including:
  • Operate cash register/computer following cash handling procedures
  • Merchandise recovery
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, sanitize and maintain holding tanks
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

Experience: No experience required. Retail and/or pet/live animal knowledge is preferred.

Education: High school diploma or equivalent is preferred but not required. Must be able to read, write, and count accurately.

Preferred knowledge, skills, or abilities

• Pet/live animal, pet food, and product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Strong interpersonal skills and ethical issue resolution

Working Conditions

• Generally indoor environment with moderate noise
• Hard surfaces, adequate lighting and temperature
• Shifts generally no less than 4 hours, may exceed 8 hours
• Maintain a safe and productive environment following safety guidelines

Physical Requirements

• Non-sedentary role
• Ability to move quickly and safely throughout store and outdoor areas
• Operate equipment safely and efficiently
• Occasionally lift or reach overhead
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently
• Move throughout the store for entire shift
• Access all store areas safely
• Operate store equipment and process information accurately
• Transfer merchandise and live animals weighing up to 50 pounds
• Complete all training and certifications

Disclaimer

This overview is not exhaustive. All duties should be performed as assigned by your supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are our success drivers. We support them with comprehensive benefits, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Eligibility varies by role and individual circumstances.

Already a Team Member?

You must apply or refer a friend through our internal portal.

Our Mission and Values guide us in creating a positive culture and making decisions. We believe in work-life balance and providing legendary service. Your opportunity for growth is here at Tractor Supply and Petsense.