Shift Leader

Dave; Roseville (CA); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

Dave is seeking a Shift Leader to oversee restaurant operations during shifts, ensuring staff performance aligns with the business plan and safety policies.

You will supervise teammates, train new skills, and delegate tasks while maintaining a positive guest experience and smooth kitchen and dining room flow.

Qualifications

• Proven ability to lead a team and mentor teammates.
• Experience coordinating shifts and delegating duties.
• Strong customer service mindset and problem-solving skills.

Responsibilities

• Lead and supervise restaurant team during shifts.
• Organize shift schedules and manage attendance and time-off.
• Greet guests, take orders, and ensure quality service throughout service.

Skills

Leadership

Team supervision

Training & coaching

Customer service

Job description

SummaryThe Shift Leader is responsible and accountable for all Restaurant activities while on duty. The Shift Leader will work with the Restaurant Management Team to ensure all activities are consistent with and supportive of the Restaurant’s business plan. They will ensure all Team Members are performing their job responsibilities and meeting expectations.Job ExpectationsThe Shift Leader performs Leadership, Management, and Organizational tasks while supervising fellow Teammates, monitoring their performance, to ensure they comply with company and safety policies, and delegate tasks appropriately.Duties:Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilitiesAbide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordinationCommunicate to their immediate Supervisor when additional training guidance and practice is neededEffectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunityOrganize shift schedules for Team Members and monitor attendance, tardiness, and time offAssign duties to specific Team Members based on role and skill levelUnderstand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and successGreet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questionsEnsure Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirementsUse specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms