Team Member Customer Care - Part Time - Work At Home (OK, AL, GA Applications Only)

Academy Sports + Outdoors; Town of Texas, Katy (WI, TX); Remote; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company that values commitment and growth! This part-time role focuses on providing excellent customer service in a dynamic environment. You'll engage with customers through various channels, addressing inquiries and resolving issues with professionalism. Ideal candidates will possess strong communication skills and a passion for helping others. If you're looking for a role that allows you to work independently while being part of a supportive team, this opportunity is perfect for you. Embrace the chance to grow and thrive in a company dedicated to making sports and outdoor activities accessible to all.

Qualifications

• 6+ months experience in customer service required.
• Ability to work independently and in a team setting.

Responsibilities

• Answer incoming customer contacts professionally.
• Research and troubleshoot customer inquiries.
• Document customer contacts as required.

Skills

Written Communication

Verbal Communication

Analytical Skills

Problem Solving

Customer Service Principles

Bilingual (Spanish and English)

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Google Chrome

Oracle Service Cloud

Order Management System

Workday

Kronos

Job description

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors.

Job Description:

Education: High school diploma or equivalent required.

Work Experiences:

• 6+ months experience in a customer service-related role required.
• Experience in an Omni Channel Contact Center environment preferred.
• Previous Work at Home experience preferred.

Skills:

• Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally.
• Maintain the customer's perspective as a driving force behind activities.
• Strong analytical, problem solving and creative thinking skills.
• Ability to effectively prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized.
• Proficiency with relevant computer applications (e.g., Google Chrome, Oracle Service Cloud, Order Management System, Workday, Kronos).
• Ability to toggle multiple web browsers, with dual monitors.
• Excellent keyboarding skills.
• Self-motivated and able to work independently and within a team setting.
• Knowledge of customer service principles and best practices.
• Familiarity with Academy's product lines preferred.
• Bilingual (Spanish and English speaking) a plus.

Responsibilities:

• Answer incoming customer contacts (calls, chats, emails) in a professional manner.
• Respond to customer inquiries through multiple channels, as needed.
• Research and troubleshoot problems and provide resolutions by using available resources.
• Provide customers with product and service information.
• Identify and escalate priority issues.
• Follow-up with customers, when necessary.
• Document customer contacts, as required.
• Develop a thorough understanding of Academy policies, procedures, and safety rules.
• Duties may change; team member may be required to perform other duties as assigned.

Home Office Requirements:

Internet:

• Broadband internet connection (Cable, DSL or Fiber) must be in place before starting.
• No wireless internet connections may be used (the computer must be connected via a wired, network connection to either a hub or directly to a broadband modem).
• Speed: Minimum download speed of 5.0 MBPS (preferably 75+).
• At least 4 GB of available RAM.
• Data Usage 1024 GB (1 Terabyte).

Hardware:

• 1 compatible headset, two monitors, keyboard, mouse, ethernet cord and a computer system will be provided.

Environment:

• Work atmosphere must be free from noise, including but not limited to; televisions, audio equipment, pets, children, etc.

Physical Requirements & Attendance:

• Acceptable level of hearing and vision to perform job duties.
• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.
• Available to work weekends and all holidays except for Christmas Day.

Part-time.

Equal Employment Opportunity:

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.