TEAM MEMBER - COLD LINE

Workstream; Cypress Gardens (LA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Fun

Casual workplace

Competitive wages

Great meal discount

Opportunities to advance

Flexible schedules

Job summary

Freddy’s Frozen Custard & Steakburgers is hiring Team Members for the ColdLine. You’ll greet guests, take orders, prepare frozen custard treats, and help keep a clean, welcoming front of house. The role emphasizes accuracy, hospitality, and teamwork in a fast-paced environment.

Competitive pay based on experience with flexible schedules and opportunities for advancement are offered as part of Kaleo Hospitality’s Freddy’s team.

Qualifications

• Demonstrates guest service excellence.
• Shows dependable reliability in shift work.
• Demonstrates keen attention to detail in exposed service areas.
• Shows initiative in assisting throughout shifts.
• Works well with others to deliver great guest experiences.

Responsibilities

• Greet guests, take orders at the register, and ensure a great guest experience.
• Handle cash and card transactions quickly and accurately.
• Scoop, dip, and build frozen custard treats to order.
• Keep front counter, dining room, and custard station clean and stocked.
• Assist in kitchen prep or cleanup when needed; no task is off-limits.

Skills

Guest Service

Dependability

Attention to Detail

Initiative

Teamwork

Job description

Description

At Kaleo Hospitality’s Freddy’s locations, we’ve created a great place to eat and to work. You’ll be part of a team delivering freshly prepared, made-to-order menu items for our guests coupled with a unique mix of fun, great food and exceptional hospitality.

We’re looking for Restaurant Team Members to welcome guests, take orders, prepare frozen custard treats or other menu offerings ensuring each tasty item is cooked to perfection in a safe and clean environment and delivered with a smile.

As a food-focused people-first company, our talented Team Members are developed in an environment to prosper and grow. We’re committed to being a place where people want to work. We want our friends and neighbors to enjoy our food and to consider being part of our team. Whether you grow your career, chase your passion, or just pick up a few skills along the way, we want to be part of your development and journey.

A Growing Company You Can Trust. Founded in 2023, Kaleo Hospitality owns and operates Freddy’s Frozen Custard & Steakburgers. Kaleo continues to grow, and we are building teams that people want to be apart of, we are "CALLED TO SERVE & COMMITTED TO EXCELLENCE!"

Freddy's is looking for Team Members - ColdLine (Cashier, Bagger and Custard Maker) - to deliver a unique mix of fun, great food, and honest hospitality.

What are we looking for?

Team members and managers alike who are charismatic and enthusiastic with a positive attitude to grow with our Freddy’s Family!

On the ColdLine,you will be the face of Freddy’s by welcoming guests, taking orders, and ensuring each guest has a great experience. You will also prepare freshly churned frozen custard treats and assist in maintaining a clean and organized front-of-house environment. As part of the Freddy’s team, you will help ensure accuracy, quality, and speed so every guest leaves satisfied.

> Competitive Pay based on experience.; Flexible scheduling; Variable hours--full and part-time

Rewards and Perks:

• Fun! Work with friends and great people!
• Casual workplace: Jeans, Company supplied t-shirt, hat and a smile is the uniform of our team
• Competitive wages - based on experience
• Great meal discount
• Opportunities to advance and grow; Promote from within culture.
• Flexible schedules for outside activities and school

A Day on the Cold Line

This is fast-paced, guest-facing work, and every shift looks a little different depending on where the team needs you. You'll:

• Greet every guest with a smile and take their order at the register
• Handle cash and card transactions quickly and accurately
• Scoop, dip, and build frozen custard treats - concretes, shakes, sundaes - to orderBag and stage orders so they're accurate and ready the moment they're called
• Keep the front counter, dining room, and custard station clean and stocked throughout the shift
• Answer questions about the menu and make suggestions that keep guests happy
• Jump in on kitchen prep, dish, or trash when the team needs an extra hand - no task is "someone else's job" here

Requirements:

• Must be at least 16 years or older

Must be okay with:

• Working in a fast-paced restaurant environment
• Standing, walking, and performing repetitive tasks during scheduled shifts
• Taking guest orders and handling cash or card transactions accurately
• Preparing frozen custard treats and beverages
• Maintaining a clean dining room, front counter, and work area
• Lifting and carrying up to 30-40 pounds

To perform the job successfully, an individual should demonstrate the following competencies:

• Guest Service
• Dependability
• Attention to Detail
• Initiative
• Teamwork

What are you looking for?

• Work-life balance
• Advancement opportunities
• Flexible hours
• Spending holidays with family and friends

Company Introduction

• Founded in 2002, Freddy’s Frozen Custard & Steakburgers has quickly become a national, fast-casual restaurant franchise best known for its cooked-to-order Steakburgers, crispy shoestring fries, dessert treats prepared with freshly churned frozen custard, and world-class guest service.

Fast doesn't have to mean frozen, and a job doesn't have to feel like just a job.
At Freddy's, every steakburger is cooked to order and every scoop of custard is churned fresh - served up in a fun, high-energy place where the shift flies by and the people become friends. We're built on genuine hospitality, quality, and cleanliness, and we're looking for friendly faces who bring the energy.
Welcome to the Family - let's go.