Team Member at Voodoo Doughnut

Skyport HospitalityFirst Meridian Services; Nashville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Starting pay

Dental & Vision

Health Insurance

Additional benefits

401(k) Plan

Employee discount

Paid leave

Training & development

Job summary

First Meridian Services seeks a Team Member to deliver exceptional customer service in a climate-controlled airport setting. You will greet guests, take orders, process payments, and keep the checkout area organized while supporting basic food prep and restocking.

Members are expected to work flexible AM and PM shifts, including weekends, and to adhere to health and safety guidelines and training programs designed for smooth restaurant operations.

Qualifications

• High school diploma or equivalent preferred, but not required.
• Basic understanding of food service safety and sanitation.

Responsibilities

• Greet customers warmly and take their orders accurately.
• Process payments efficiently using the cash register or POS system.
• Provide information about menu items and answer inquiries.
• Ensure the checkout area is clean, organized, and well-stocked.
• Assist with food preparation or restocking as needed during shifts.
• Address customer complaints or issues promptly and professionally.
• Collaborate with team members to ensure smooth restaurant operations.
• Follow health and safety guidelines to ensure a safe dining environment.

Skills

Greet customers

Cash handling

POS system

Team player

Communication

Problem solving

Education

High school diploma or equivalent

Job description

SUMMARY

The Team Member is responsible for providing exceptional customer service while accurately processing transactions in a fast-paced, quick-service restaurant environment. This role involves greeting customers, taking orders, handling payments, and ensuring a smooth checkout experience. Team Members assist with maintaining cleanliness and organization at the front of the restaurant and helping with food preparation and restocking.

SHIFTS

AM: Flexible to work a mixture of 3 AM to 11 AM or 4 AM to 12 PM shifts. Must be available to work Friday through Monday.

PM: 2 PM to closing (typically between 10 PM and midnight). Must be available to work on Saturday and Sunday.

BENEFITS & PERKS

• Starting Pay : $16 per hour, plus tips.
• Dental and Vision Insurance: Available after 60 days
• Health Insurance : Available to eligible full-time employees after 1 year
• Additional Benefits: EAP, Critical Illness, Hospital Indemnity, and Life Insurance options
• 401(k) Retirement Savings Plan: Available after 6 months
• Employee Discount : Available at Skyport restaurant and retail locations
• Paid Leave : Provided in accordance with applicable state and federal laws
• Supportive team environment with training and professional development opportunities

PRIMARY RESPONSIBILITIES

• Greet customers warmly and take their orders accurately.
• Process payments efficiently using the cash register or point-of-sale (POS) system.
• Provide information about menu items and answer customer inquiries.
• Ensure the checkout area is clean, organized, and well-stocked.
• Assist with food preparation or restocking items as needed during shifts.
• Address customer complaints or issues promptly and professionally.
• Collaborate with team members to ensure smooth restaurant operations.
• Follow health and safety guidelines to ensure a safe dining environment.

REQUIRED SKILLS/ABILITIES

• Genuine interest in providing a positive guest experience
• Friendly, outgoing, approachable personality
• Ability to work well with others and support a positive work environment
• Ability to work in a fast-paced environment
• Dependable
• Flexible to work nights, weekends, and holidays
• Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
• Strong communication skills and the ability to handle stressful situations
• Strong problem-solving skills and the ability to exercise good judgment
• Ability to use basic math; e.g., addition, subtraction, and basic fractions
• Must successfully complete required airport security and background screening, including a federal background check.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent preferred, but not required.
• Basic understanding of kitchen safety and sanitation practices.

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public are outside the control of First Meridian Services, Inc. The position requires the use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the Team Member to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.

Physical Requirements & Frequency
Bend - Occasionally
Climb/Crawl - Occasionally
Sit - Rarely
Kneel - Occasionally
Squat - Occasionally
Stand/Walk - Constantly

Mental Requirements & Frequency
Communicate Orally - Constantly
Evaluating - Frequently
Perform Calculations - Occasionally
Read/Comprehend - Regularly
Reason/Analyze - Regularly
Write - Occasionally

HIRING PROCESS

Internal Applicants: Current First Meridian Services employees must meet applicable internal transfer eligibility requirements to be considered for this opportunity. Generally, employees must have been in their current position for at least six months and have no disciplinary documentation within the previous six months. Please get in touch with your manager or HR with questions regarding eligibility.

First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

First Meridian Services utilizes E-Verify to confirm work eligibility within the US.