Team Member 3

Ohio - KFC; Solon (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Mitra QSR is seeking a Manager to oversee restaurant operations, oversee product preparation, manage a team, and ensure the highest quality of products and services for every guest. You will be a face of the brand, responsible for guest experience and adherence to Mitra QSR standards.

In this role you will lead by example, train staff, ensure safety and cleanliness, and collaborate with the leadership team to meet business goals in a fast-paced environment at our Solon, Ohio location.

Qualifications

• Must be willing to greet customers with a positive demeanor and provide friendly service.
• Able to learn Mitra QSR processes and standards quickly.
• Demonstrates teamwork and willingness to assist during busy periods.
• Shows initiative and is coachable to training and policies.

Responsibilities

• Oversee daily restaurant operations and ensure quality of service.
• Lead and develop team members to meet performance standards.
• Maintain food safety, cleanliness, and equipment upkeep.
• Ensure customer satisfaction through welcoming interactions and fast service.
• Coordinate with supervisors to manage shift schedules and tasks.
• Monitor standards and compliance with brand policies and procedures.
• Support retention of customers by delivering consistent experiences.

Skills

Great attitude

Team player

Learner mindset

Job description

Overview

Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.S.?

Mitra QSR is one of the largest KFC franchise organizations in the country. This description summarizes the role and opportunities within our team.

Job Summary

As a Manager, your responsibilities include restaurant operations, product preparation, customer relations, team management, and ensuring the highest quality of products and services are delivered to each customer every day.

Responsibilities

• Customer Experience: Ensure every customer has an excellent experience by greeting them warmly, providing quick and efficient service, and delivering great food with a smile
• Food Safety: Follow all food safety protocols to ensure the health and safety of our customers
• Food Preparation: If you are not a minor, you will be involved in prepping and cooking food according to our standards
• Appearance: Maintain a professional appearance as you are the face of our restaurant. Wear the appropriate uniform and adhere to our grooming standards
• Teamwork: Collaborate well with other team members, supporting each other to create a positive and productive work environment
• Learning and Development: Take direction from supervisors and managers, actively participate in training sessions, and apply what you learn on the job
• Cleanliness and Maintenance: Keep the restaurant clean and well-maintained, including the front-of-house, kitchen, and equipment, to ensure a safe and efficient environment

Role Expectations

• Work Ethic: Be dependable, punctual, and ready to work each shift with enthusiasm and dedication
• Team Spirit: Collaborate with your team to make each shift enjoyable and successful
• Deliver Great Service: Ensure guests have great experiences with friendly service, cleanliness, and quality food
• Maintain Standards: Keep the restaurant clean and well-maintained, including equipment and overall operations
• Ensure Compliance: Follow all laws and regulations and adhere to Brands/Mitra standards and policies

Skills and Qualifications

• Great Attitude: Must be willing to smile. We will teach you the rest
• Team Player: Success depends on the team's success
• Learner Mindset: Enjoys learning and following processes and guidance

Requirements

• Must be at least 18 years old with valid U.S. ID
• Must be flexible with work hours, including weekends and holidays, to meet business needs
• Ability to stand for lengthy periods and lift up to twenty-five pounds
• Be willing to have fun and be part of the Mitra culture

Join us at Mitra QSR and be part of a team where your passion fuels our success! Visit our website at Mitra QSR Careers to apply and learn more about us