Team Member 3

Maryland - KFC; Dundalk (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

Mitra QSR is seeking a Manager to lead daily restaurant operations, including product preparation, customer relations, and team management. The role focuses on delivering high-quality food and service while upholding brand standards.

You will supervise staff, ensure safety and cleanliness, and drive excellent guest experiences in a fast-paced environment at our Dundalk, MD location. This is a full-time on-site role with opportunities for development within the Mitra QSR network.

Qualifications

• Must be at least 18 years old with valid U.S. ID.
• Flexible with work hours, including weekends and holidays.
• Able to stand for long periods and lift up to 25 lbs.
• Be willing to have fun and be part of the Mitra culture.

Responsibilities

• Oversee restaurant operations and product preparation to ensure quality.
• Manage customer relations and deliver excellent service.
• Lead and develop the team to meet performance standards.
• Ensure compliance with food safety and brand policies.
• Maintain cleanliness and proper appearance of the front-of-house and back-of-house areas.
• Support training and continuous improvement initiatives.

Skills

Great Attitude

Team Player

Learner Mindset

Job description

Overview

Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.S.?

Mitra QSR is one of the largest KFC franchise organizations in the country. This description summarizes the role and opportunities within our team.

Job Summary

As a Manager, your responsibilities include restaurant operations, product preparation, customer relations, team management, and ensuring the highest quality of products and services are delivered to each customer every day.

Responsibilities

• Customer Experience: Ensure every customer has an excellent experience by greeting them warmly, providing quick and efficient service, and delivering great food with a smile
• Food Safety: Follow all food safety protocols to ensure the health and safety of our customers
• Food Preparation: If you are not a minor, you will be involved in prepping and cooking food according to our standards
• Appearance: Maintain a professional appearance as you are the face of our restaurant. Wear the appropriate uniform and adhere to our grooming standards
• Teamwork: Collaborate well with other team members, supporting each other to create a positive and productive work environment
• Learning and Development: Take direction from supervisors and managers, actively participate in training sessions, and apply what you learn on the job
• Cleanliness and Maintenance: Keep the restaurant clean and well-maintained, including the front-of-house, kitchen, and equipment, to ensure a safe and efficient environment

Role Expectations

• Work Ethic: Be dependable, punctual, and ready to work each shift with enthusiasm and dedication
• Team Spirit: Collaborate with your team to make each shift enjoyable and successful
• Deliver Great Service: Ensure guests have great experiences with friendly service, cleanliness, and quality food
• Maintain Standards: Keep the restaurant clean and well-maintained, including equipment and overall operations
• Ensure Compliance: Follow all laws and regulations and adhere to Brands/Mitra standards and policies

Skills and Qualifications

• Great Attitude: Must be willing to smile. We will teach you the rest
• Team Player: Success depends on the team's success
• Learner Mindset: Enjoys learning and following processes and guidance

Requirements

• Must be at least 18 years old with valid U.S. ID
• Must be flexible with work hours, including weekends and holidays, to meet business needs
• Ability to stand for lengthy periods and lift up to twenty-five pounds
• Be willing to have fun and be part of the Mitra culture

Join us at Mitra QSR and be part of a team where your passion fuels our success! Visit our website at Mitra QSR Careers to apply and learn more about us