Team Member

Whistle Express Car Wash; Wilmington (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Whistle Express Car Wash in Wilmington, NC is seeking an Associate to guide guests through the wash experience, keep the site running at full speed, and contribute to a fast-paced, hands-on team environment. No prior experience required.

A 60-day structured certification program gets you up to speed, with on-the-job training and clear paths to advancement as you own the operation. You’ll manage Welcome, Wash, and Convenience station duties, handle member accounts, and help maintain a clean, safe

Qualifications

• No prior experience required.
• 60-day certification program provides on-the-job training and clear advancement paths.
• Must be physically active and able to work outdoors in all weather.

Responsibilities

• Welcome Station and Sales: provide excellent customer service and assist with member sign-ups and changes.
• Wash Station Service: operate wash equipment safely and maintain a clean area.
• Convenience Station: engage with customers and manage member accounts (cancellations, plan changes).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations and perform general site upkeep for safety and cleanliness.
• General duties: opening/closing, tunnel maintenance, and ensuring smooth operations.

Skills

Customer service

Sales

Teamwork

Outdoor work

Job description

Most places will give you a job. We give you something to own.At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the lot, in the tunnel, and at the vacuum station. You'll guide guests through the wash experience, keep the site running at full speed, and be the reason someone's day gets a little better.The work is physical, the crew is tight, and every shift has a visible result. If you're someone who needs to be on the move to feel alive, this is your kind of place.Key Responsibilities:Welcome Station and Sales PerformanceProvide excellent customer service with a friendly and professional attitude.Support sales and membership growth through consistent processes and knowledgeable guidance.Assist with member sign-ups, changes, and account management.Follow company policies related to pricing and discounts.Wash Station ServiceFollow safety procedures and maintain a clean, organized wash area.Assist with vehicle preparation, including identifying preexisting conditions.Operate wash equipment safely and efficiently.Communicate effectively with team members and management regarding operational issues.Convenience StationEngage with customers professionally to ensure a positive experience and encourage Google reviews.Manage member accounts, including cancellations, plan changes, and overall member experience (CX).Stock and organize detail centers to maintain accessibility and inventory accuracy.Empty trash cans regularly and maintain clean work areas.Maintain vacuum stations by checking for clogs and emptying canisters.Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.General DutiesMaintain professional conduct and adhere to uniform standards at all times.Perform opening and closing duties to ensure smooth operations.Clean and maintain the tunnel to ensure safety and operational efficiency.Prepare towels and other necessary materials to support daily operations.#LI-DNIWhat We’re Looking ForWe don't hire for what you know. We hire for how you show up.You take ownership. You don't wait to be told twice, and you don't leave things half done.You're curious. When something doesn't make sense, you figure it out before you ask someone else to figure it out for you.You bring the energy. Positive, team-first, and genuinely into doing the job well.You're physically active and comfortable working outdoors in all kinds of weather.No experience required. A 60-day structured certification program sets you up from day one.You're not cleaning a car. You're clearing the way.The best version of this industry hasn't been built yet. We're building it now. If you run it like you own it, there's a place here for you.#LI-DNIBase Pay Range$12.00 - $16.00