Team Member

Caribou Coffee; Virginia (MN); On-site; USD 17,000 - 21,000; Full time

Job summary

Caribou Coffee is seeking a Team Member to help create day-making experiences through outstanding guest service and hand-crafted beverages. You’ll contribute to a welcoming atmosphere and bring Caribou’s purpose to life in every interaction.

The position is ideal for someone who is 16 years or older, thrives in a fast-paced setting, and is eager to learn as part of a supportive team. Training is provided, and shift flexibility is needed.

Qualifications

• Must be at least 16 years of age.
• Ability to work a flexible schedule including early mornings, evenings, weekends, nights and holidays.
• Excellent customer service mindset.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Delivers guest service that builds real connections and personal attention.
• Hand-crafts beverages and prepares food to standard recipes, tailoring to Guest preferences.
• Switches between barista, greeter, and other shift roles as needed.
• Takes orders and manages cash drawer following safety standards.
• Keeps the coffeehouse clean, organized, and well-stocked.
• Anticipates needs for Guests and teammates and acts proactively.
• Offers product recommendations grounded in real knowledge.

Skills

Excellent customer service

Flexible schedule

Fast-paced environment

Teamwork

Passion for coffee

Education

Minimum age 16

Job description

• Excellent customer service mindset

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!

Position Overview

The Team Member is the core of the Caribou Coffee experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making exceptional hand-crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

Core Responsibilities

No previous experience required.

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day
• Hand-crafts beverages and prepares food to standard recipes, customizing to Guest preferences
• Confidently moves between barista, greeter, and any other role the shift calls for, ready to take on whatever task is needed in the moment
• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards
• Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou's operating standards for quality and safety
• Anticipates what's needed next for a Guest or a teammate and acts on it before being asked
• Makes recommendations to Guests grounded in real product knowledge, not just a script
• Knows the difference between a problem to solve on the spot and one that calls for a leader, and asks for support accordingly
• Takes direction from leaders and understands the team is balancing multiple priorities at once
• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love
• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for Guests
• Approaches the role with a learner's mindset, always looking to sharpen skills and improve
• Shows up as a dependable teammate, staying steady under pressure and asking for help when needed
• Takes ownership of the impact they have on the people around them

Skills And Qualifications

Required:

• Must be at least 16 years of age
• Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs
• Excellent customer service mindset
• Ability to thrive in a fast-paced environment Programming
• Passion for coffee, hospitality, and being part of a team

Preferred: …