Team Member

J and H Family Stores; Twin Lake (MI); On-site; USD 16,531 - 20,664; Full time

Job summary

A retail convenience store in Twin Lake, Michigan is seeking a dedicated Customer Service Representative. The role involves providing fast and friendly service, handling cash transactions, and maintaining store cleanliness. The ideal candidate should have some high school education, be able to work weekends and holidays, and possess strong math and communication skills. This position requires the ability to lift up to 50 pounds and meet various physical demands while ensuring a pleasant shopping experience for customers.

Qualifications

• Ability to understand and implement written and verbal instructions.
• Must be able to work weekends and holidays.
• Must be able to handle exposure to extreme temperatures and cleaning chemicals.

Responsibilities

• Provide fast and friendly customer service.
• Itemize and total purchases.
• Balance cash drawer and control inventory.

Skills

Customer service

Ability to read and perform math

Friendly interaction with customers

Education

Some high school or equivalent

Tools

Point of Sale system

Job description

BROAD FUNCTIONS

To obtain payments for goods while maintaining a high level of customer service.

SPECIFIC RESPONSIBILITIES

1. Provides fast and friendly customer service
2. Itemizes and totals purchases
3. Verifies customer's age on restricted items
4. Collects payments and/or verifies credit acceptance.
5. Balances Cash Drawer
6. Receives Merchandise
7. Stocks shelves and cooler
8. Controls Inventory and cash through proper transaction record keeping
9. Performs light paperwork duties as assigned
10. Maintains professional appearance and grooming standards as outlined in the employee handbook.
11. Maintains Safe and Clean working environment

CONTACT WITH OTHERS - Internal

1. Will have contact with other store clerks and managers on a daily basis

CONTACT WITH OTHERS - External

1. CUSTOMERS
2. Vendors

PREREQUISITES

• Education: Some high school or equivalent with the ability to read and perform math. Ability to read, speak and understand English.
• Experience: Ability to understand and implement written and verbal instruction.
• Ability to interact with customers on a friendly basis and work in a fast-paced environment
• Availability: Must be available to work weekends and holiday
• Physical:
• Must be able to work any area of the store when needed and to operate a computerized Point of Sale system/cash register.
• Position requires bending, standing, walking and repetitive use of hands and arms the entire workday.
• Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
• Position requires the ability to handle exposure to extreme temperatures and cleaning chemicals.
• Must be able to work alone