Team Member

J and H Family Stores; Holland (MI); On-site; USD 16,531 - 20,664; Part time

Job summary

A retail store in Holland, Michigan, is seeking a customer service representative to maintain high standards of service and handle payments. The ideal candidate will possess strong customer service skills, the ability to operate a POS system, and must be available on weekends and holidays. This role requires physical stamina—bending, standing, and lifting up to 50 pounds occasionally. Join our team to provide exceptional service while ensuring the store operates smoothly.

Qualifications

• Ability to read, speak, and understand English.
• Must be able to understand and implement written and verbal instruction.
• Must be available to work weekends and holidays.

Responsibilities

• Provides fast and friendly customer service.
• Balances cash drawer at the end of the shift.
• Maintains a safe and clean working environment.

Skills

Customer service skills

Ability to perform math

Friendly interaction

Ability to work in a fast-paced environment

Education

Some high school or equivalent

Job description

BROAD FUNCTIONS

To obtain payments for goods while maintaining a high level of customer service.

SPECIFIC RESPONSIBILITIES

1. Provides fast and friendly customer service
2. Itemizes and totals purchases
3. Verifies customer's age on restricted items
4. Collects payments and/or verifies credit acceptance.
5. Balances Cash Drawer
6. Receives Merchandise
7. Stocks shelves and cooler
8. Controls Inventory and cash through proper transaction record keeping
9. Performs light paperwork duties as assigned
10. Maintains professional appearance and grooming standards as outlined in the employee handbook.
11. Maintains Safe and Clean working environment

CONTACT WITH OTHERS - Internal

1. Will have contact with other store clerks and managers on a daily basis

CONTACT WITH OTHERS - External

1. CUSTOMERS
2. Vendors

PREREQUISITES

• Education: Some high school or equivalent with the ability to read and perform math. Ability to read, speak and understand English.
• Experience: Ability to understand and implement written and verbal instruction.
• Ability to interact with customers on a friendly basis and work in a fast-paced environment
• Availability: Must be available to work weekends and holiday
• Physical:
• Must be able to work any area of the store when needed and to operate a computerized Point of Sale system/cash register.
• Position requires bending, standing, walking and repetitive use of hands and arms the entire workday.
• Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
• Position requires the ability to handle exposure to extreme temperatures and cleaning chemicals.
• Must be able to work alone