Team Member

Ben & Jerrys CT/RI/NJ; Providence (RI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Flexible scheduling

Promotion from within

Fun, laid-back team environment

Job summary

Ben & Jerry's Scoop Shops seek a Team Member to deliver friendly, fast service and handle guest interactions in a lively shop setting.

You will scoop, ring up orders, and maintain cleanliness while balancing busy periods with a positive, can-do attitude.You may grow into leadership roles as you gain experience in guest service and operations.

Qualifications

• Excellent customer service and communication skills.
• Able to stand for long periods and be on your feet.
• Flexible availability including weekends and holidays.

Responsibilities

• Serve ice cream, shakes, and other treats quickly and accurately, keeping quality high.
• Run the register, handle cash and card transactions, and keep lines moving.
• Keep the shop clean, organized, and fully stocked from open to close.
• Bring positive energy and collaborate with teammates during rushes and events.
• Follow food safety and sanitation standards to maintain a welcoming environment.

Skills

Customer service

Cash handling

Teamwork

Flexible availability

Strong work ethic

Job description

Team Member

Company Overview

Ben & Jerry's Scoop Shops are all about more than ice cream. We create a fun, welcoming place where people can relax, connect, and enjoy a great treat, while being part of a brand known for community and good vibes.

Our team members bring the energy that keeps guests coming back. If you enjoy working with people, like to stay active on the job, and want to be part of a supportive crew, you’ll feel right at home here.

The Opportunity

As a Team Member (Scooper), you’ll be one of the faces of Ben & Jerry’s in the shop. Every shift, you’ll help create a great guest experience by serving delicious ice cream, keeping the shop running smoothly, and making the atmosphere upbeat and welcoming.

This is a strong fit if you’re looking for flexible work, a fun environment, and a place to build customer service skills, take on more responsibility, and potentially grow into shift lead or supervisory roles over time.

What You'll Do

• Serve ice cream, shakes, and other treats quickly and accurately, keeping quality, portioning, and presentation consistently high.
• Run the register, handle cash and card transactions carefully, and keep lines moving during busy periods.
• Keep the shop clean, organized, and fully stocked so each guest has a great experience from open to close.
• Bring positive energy to every shift, collaborating with teammates to handle rushes, catering orders, and special events.
• Follow food safety, sanitation, and cleanliness standards to maintain a safe, welcoming environment for guests and coworkers.

What Success Looks Like

• Within your first few weeks, you confidently scoop, ring up orders, and answer guest questions with minimal guidance.
• Guests consistently leave happy, with friendly interactions and accurate orders, reflected in compliments and positive feedback.
• Shifts run smoothly because you stay on top of cleaning, restocking, and side work without needing reminders.
• You become a reliable team member others count on to show up on time, help during rushes, and support new hires as they learn the ropes.

What We're Looking For

• A positive, people-first attitude and genuine enjoyment of interacting with guests and coworkers.
• Dependability: you arrive on time, ready to work, and follow through on your responsibilities every shift.
• Comfort working on your feet in a fast-paced, sometimes crowded environment, including during busy rush periods.
• Flexible availability, including a mix of days, nights, weekends, and holidays as needed.

Compensation and Benefits

• $18–$23 per hour (minimum wage plus tips)
• Fun, laid-back team environment with room to grow and promotion from within
• Flexible scheduling
• Ability to stand for a full shift and lift up to 30 lbs is required