Team Member

Whistle Express Car Wash; Newport News (VA); On-site; USD 19,000 - 23,000; Full time

Job summary

Whistle Express Car Wash in Newport News, VA is hiring a Team Member to deliver outstanding customer service while supporting wash operations. You’ll guide vehicles, manage memberships, and keep the site clean and safe in all kinds of weather. No prior experience required; a 60-day certification program prepares you from day one.

Join a fast-paced team that values ownership, energy, and a positive attitude as you help guests save time and enjoy a top-tier car wash experience.

Qualifications

• Potential candidates should be able to work independently and as part of a team.
• Ability to follow safety procedures and maintain cleanliness.
• Position emphasizes customer service and operational support.

Responsibilities

• Guide vehicles into the wash tunnel while maintaining safety and flow.
• Support member sign-ups and account management for memberships.
• Deliver friendly customer service at the Welcome Station and promote services.
• Follow safety procedures and keep wash areas clean and organized.
• Operate wash equipment safely and report operational issues.
• Maintain cleanliness of convenience station and assist with inventory.
• Open and close shifts and perform general site upkeep.

Skills

Ownership mindset

Curiosity

Positive energy

Physical fitness

Outdoor work

Job description

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.Key Responsibilities:Welcome Station and Sales PerformanceProvide excellent customer service with a friendly and professional attitude.Support sales and membership growth through consistent processes and knowledgeable guidance.Assist with member sign-ups, changes, and account management.Follow company policies related to pricing and discounts.Wash Station ServiceFollow safety procedures and maintain a clean, organized wash area.Assist with vehicle preparation, including identifying preexisting conditions.Operate wash equipment safely and efficiently.Communicate effectively with team members and management regarding operational issues.Convenience StationEngage with customers professionally to ensure a positive experience and encourage Google reviews.Manage member accounts, including cancellations, plan changes, and overall member experience (CX).Stock and organize detail centers to maintain accessibility and inventory accuracy.Empty trash cans regularly and maintain clean work areas.Maintain vacuum stations by checking for clogs and emptying canisters.Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.General DutiesMaintain professional conduct and adhere to uniform standards at all times.Perform opening and closing duties to ensure smooth operations.Clean and maintain the tunnel to ensure safety and operational efficiency.Prepare towels and other necessary materials to support daily operations.What We’re Looking ForWe don't hire for what you know. We hire for how you show up.You take ownership. You don't wait to be told twice, and you don't leave things half done.You're curious. When something doesn't make sense, you figure it out before you ask someone else to figure it out for you.You bring the energy. Positive, team-first, and genuinely into doing the job well.You're physically active and comfortable working outdoors in all kinds of weather.No experience required. A 60-day structured certification program sets you up from day one.You're not cleaning a car. You're clearing the way.The best version of this industry hasn't been built yet. We're building it now. If you run it like you own it, there's a place here for you.#LI-DNIBase Pay Range$14.00 - $17.00