Team Member

Caribou Coffee; Mankato (MN); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Free shift drink

Flexible schedule

Growth opportunities

Tips

Job summary

Caribou Coffee is seeking a Team Member to deliver exceptional guest service, craft beverages and food to standard recipes, and contribute to a welcoming cafe experience in Mankato, Minnesota. The role emphasizes teamwork, reliability, and a learner's mindset in a fast-paced setting.

The team member will support multiple shift roles, maintain cleanliness and inventory, and actively represent Caribou’s core values while delivering energetic, guest-focused service with attention to safety and

Qualifications

• Must be at least 16 years of age.
• Able to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs
• Excellent customer service mindset
• Ability to thrive in a fast-paced environment
• Passion for coffee, hospitality, and being part of a team
• Preferred: restaurant, retail, or guest service experience.

Responsibilities

• Delivers guest service that builds real connections and active listening.
• Hand crafts beverages and prepares food to standard recipes, customizing to Guest preferences.
• Moves between barista and greeter roles as needed and takes on tasks as shift requires.
• Takes orders and manages the cash drawer accurately, following cash-handling and safety standards.
• Keeps the coffeehouse clean, organized, and well-stocked per Caribou standards.
• Anticipates needs for Guests or teammates and acts proactively.
• Makes product recommendations grounded in knowledge, not just a script.
• Knows when to escalate to a leader and asks for support accordingly.
• Shows up on time with reliable attendance.
• Upholds Caribou Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Brings engaging energy to the shift and fosters a fun atmosphere.

Skills

Customer service

Flexibility

Fast-paced work

Hospitality passion

Teamwork

Attendance reliability

Job description

Position Overview

The Team Member is the core of the Caribou Coffee experience. They are responsible for creating day-making experiences through delivering unparalleled guest service, making exceptional hand‑crafted beverages and bringing the Purpose and Values of Caribou to life in every interaction.

Core Responsibilities

No previous experience required.

• Delivers guest service that builds real connections, active listening, personal attention, and the small moments that make someone's day
• Hand‑crafts beverages and prepares food to standard recipes, customizing to Guest preferences
• Confidently moves between barista, greeter, and any other role the shift calls for, ready to take on whatever task is needed in the moment
• Takes orders and manages the cash drawer accurately, following cash-handling, safety, and security standards
• Keeps the coffeehouse clean, organized, and well-stocked, meeting Caribou's operating standards for quality and safety
• Anticipates what's needed next for a Guest or a teammate and acts on it before being asked
• Makes recommendations to Guests grounded in real product knowledge, not just a script
• Knows the difference between a problem to solve on the spot and one that calls for a leader, and asks for support accordingly
• Takes direction from leaders and understands the team is balancing multiple priorities at once
• Shows up for every scheduled shift on time and ready to go, maintaining reliable, consistent attendance
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love
• Brings exceptional and engaging energy to the shift, making fun happen with teammates, and for Guests
• Approaches the role with a learner's mindset, always looking to sharpen skills and improve
• Shows up as a dependable teammate, staying steady under pressure and asking for help when needed
• Takes ownership of the impact they have on the people around them

Skills And Qualifications

Required:

• Must be at least 16 years of age
• Ability to work a flexible schedule, including early mornings, evenings, weekends, nights, and holidays as the coffeehouse needs
• Excellent customer service mindset
• Ability to thrive in a fast-paced environment
• Passion for coffee, hospitality, and being part of a team

Preferred:

• Restaurant, retail, or guest service experience.

Benefits

• Employee Discount & Free Shift Drink
• Flexible schedule
• Growth Opportunities
• Tips

Address: | 1580 Madison Ave , Mankato, Minnesota 56001 |

Compensation Range

$11.23 - $18.71 per hour

• Starting pay is subject to Local and State Minimum Wage regulations.
• Ranges reflect what employer reasonably and in good faith expects to pay for such position.

The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Brand

Caribou Coffee