Team Member

Firehouse Subs; Kernersville (NC); On-site; USD 15,000 - 21,000; Part time

Job summary

Firehouse Subs is seeking a part-time Team Member to be the face of the restaurant and deliver an exceptional guest experience. Responsibilities include customer service, cash handling, and assisting in daily store operations.

The role requires standing and mobility, including navigating cold storage areas, and adherence to food safety guidelines. This position emphasizes teamwork and a positive, friendly storefront presence.

Qualifications

• Customer-focused team member role emphasizing the guest experience.
• Must be able to stand, bend, reach, and scoop throughout shifts.
• Ability to operate a cash register and handle cash transactions according to policy.

Responsibilities

• Provide excellent customer service and respond to guest needs.
• Foster a teamwork environment and support store operations.
• Deliver an exceptional customer and store experience at all times.
• Greet and thank every customer with a smile and eye contact.
• Execute quality store operations and cleanliness standards.
• Maintain clean store, small wares, merchandise and physical plant.
• Operate food preparation machinery safely and in compliance with guidelines.
• Follow all food, safety and security guidelines.

Skills

Customer service

Cash handling

Tools

POS system

Job description

We are looking for the next ROCK STAR to join our family at Firehouse Subs® Restaurant!!! Part-time positions are available. A Team Member must understand the importance of the customer experience and understand that they are the “Face” of Firehouse Subs. Real people serving awesome sandwiches to real people.

Additional Requirements:

• Computer skills including some Microsoft software and register skills
• Ability to stand, bend, reach and scoop through-out assigned shift
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

Essential Functions include:

• Responsible for customer product and service standards
• Foster an environment of team work
• Responsible for delivering an exceptional customer and store experience
• Greet and thank every customer with a smile and eye contact
• Execute quality store operations
• Clean store, small wares, merchandise and physical plant as necessary
• Must be able to operate food preparation machinery
• Adhere to all food, safety and security guidelines
• Must be able to operate cash register and handle cash transactions while adhering to all cash handling policies

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.