Team Member

Ontario Trillium Foundation; Glastonbury (CT); On-site; USD 17,000 - 22,000; Full time

Job summary

Fresh Monkee is seeking a friendly barista to handcraft healthy shakes and deliver exceptional service to guests. You will prepare 30+ recipes, greet customers, upsell add-ons, and maintain a clean, safe work area while using the POS system.

Join a team-focused environment with a focus on product knowledge, dietary considerations, and customer retention through loyalty programs.

Qualifications

• Previous barista experience preferred.
• Excellent customer service skills.
• Multitask in a fast-paced environment with attention to detail.
• Basic math for cash handling and transactions.
• Knowledge of health and safety related to food handling.
• Strong communication and interpersonal skills.
• Flexible availability, weekends a must.

Responsibilities

• Memorize and prepare 30+ recipes according to standing recipes and customer preferences.
• Ensure ingredients are fresh, properly portioned and blended to perfection.
• Offer creative and appealing suggestions for customization based on customer taste and dietary preferences.
• Welcome customers with a friendly and positive attitude. Welcome first time customers with an introduction about our business and provide assistance with any menu questions.
• Engage with customers in a polite and knowledgeable manner, answering inquiries about the menu and ingredients.
• Maintain a clean and organized work station, ensuring that all equipment, blender canisters and utensils are properly washed and sanitized for regular use.
• Adhere to health and safety regulations and food handling procedures to ensure a safe and hygienic environment.
• Recommend additional add ons to enhance the customers experience and increase ticket sales.
• Promote our loyalty program by prompting customers to sign up at check out to encourage customer retention.
• Stay informed about shake ingredients, nutritional information, and menu offerings to provide accurate information to customers.
• Continuously update knowledge about new shake trends and popular ingredients.
• Process customer payments, handle cash transactions and operate the point-of-sale (POS) system.
• Accurately count and record sales and revenue deposits.
• Work diligently with other team members to ensure smooth operations and timely service.
• Assist in maintaining inventory levels by notifying management of stock shortages or popular items.
• Be a team player to help cover last minute shift shortages if you can!

Skills

Barista experience

Customer service

Multitasking

Attention to detail

Basic math

Health & safety

Communication

Flexible availability

Job description

As a barista at Fresh Monkee, your primary responsibility is to handcraft and serve truly healthy shakes for customers. You will play a crucial role in delivering exceptional customer service and ensuring a positive and enjoyable experience for every guest. Your skills in preparing high-quality shakes, as well as your friendly and engaging personality, will contribute to the overall success of the business.

Summary of responsibilities and essential job functions include, but are not limited to, the following:

Preparation

• Memorize and prepare 30+ recipes according to standing recipes and customer preferences.
• Ensure all ingredients are fresh, properly portioned and blended to perfection.
• Offer creative and appealing suggestions for customization based on customer taste and dietary preferences.

Customer Service

• Welcome customers with a friendly and positive attitude. Welcome first time customers with an introduction about our business and provide assistance with any menu questions.
• Engage with customers in a polite and knowledgeable manner, answering inquiries about the menu and ingredients.

Cleanliness & Sanitation

• Maintain a clean and organized work station, ensuring that all equipment, blender canisters and utensils are properly washed and sanitized for regular use.
• Adhere to health and safety regulations and food handling procedures to ensure a safe and hygienic environment.

Upselling and Promotions

• Recommend additional add ons to enhance the customers experience and increase ticket sales.
• Promote our loyalty program by prompting customers to sign up at check out to encourage customer retention.
• Stay informed about shake ingredients, nutritional information, and menu offerings to provide accurate information to customers.
• Continuously update knowledge about new shake trends and popular ingredients.

Cash Handling and POS Operations

• Process customer payments, handle cash transactions and operate the point-of-sale (POS) system.
• Accurately count and record sales and revenue deposits.

Teamwork and Collaboration

• Work diligently with other team members to ensure smooth operations and timely service.
• Assist in maintaining inventory levels by notifying management of stock shortages or popular items.
• Be a team player to help cover last minute shift shortages if you can!

Qualifications & Skills

• Previous barista experience in a beverage setting preferred.
• Excellent customer service skills
• Ability to multitask in a fast-paced environment while maintaining attention to detail and quality.
• Basic math skills for cash handling and transaction processing.
• Knowledge of health and safety regulations related to food handling and cleanliness.
• Strong communication and interpersonal skills to interact effectively with customers and team members.
• Flexible availability, weekends a must!