Team Member

Whistle Express Car Wash; Concord (NC); On-site; USD 1,653,000 - 2,204,000; Full time

Job summary

Whistle Express Car Wash in Concord, NC is hiring for an Associate to drive guest satisfaction across the wash, vacuum, and detail stations. You will guide guests through the wash experience, ensure the site runs smoothly, and participate in all daily tasks with a hands-on, fast-paced approach.

This role emphasizes physical work outdoors, teamwork, and dependable attendance. No prior experience is required; a 60-day training program is provided to get you started and advancing within the company.

Qualifications

• No experience required. A 60-day structured certification program sets you up from day one.

Responsibilities

• Welcome Station and Sales Performance: Provide excellent customer service and assist with member sign-ups and account management.
• Wash Station Service: Operate wash equipment safely and communicate operational issues to the team.
• Convenience Station: Engage customers and manage member accounts including cancellations and plan changes.
• Stock and organize detail centers: Maintain inventory accuracy and keep areas clean and accessible.
• General duties: Open/close, maintain tunnel safety, and support daily operations.

Job description

Most places will give you a job. We give you something to own.At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the lot, in the tunnel, and at the vacuum station. You'll guide guests through the wash experience, keep the site running at full speed, and be the reason someone's day gets a little better.The work is physical, the crew is tight, and every shift has a visible result. If you're someone who needs to be on the move to feel alive, this is your kind of place.Key Responsibilities:Welcome Station and Sales PerformanceProvide excellent customer service with a friendly and professional attitude.Support sales and membership growth through consistent processes and knowledgeable guidance.Assist with member sign-ups, changes, and account management.Follow company policies related to pricing and discounts.Wash Station ServiceFollow safety procedures and maintain a clean, organized wash area.Assist with vehicle preparation, including identifying preexisting conditions.Operate wash equipment safely and efficiently.Communicate effectively with team members and management regarding operational issues.Convenience StationEngage with customers professionally to ensure a positive experience and encourage Google reviews.Manage member accounts, including cancellations, plan changes, and overall member experience (CX).Stock and organize detail centers to maintain accessibility and inventory accuracy.Empty trash cans regularly and maintain clean work areas.Maintain vacuum stations by checking for clogs and emptying canisters.Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.General DutiesMaintain professional conduct and adhere to uniform standards at all times.Perform opening and closing duties to ensure smooth operations.Clean and maintain the tunnel to ensure safety and operational efficiency.Prepare towels and other necessary materials to support daily operations.#LI-DNIWhat We’re Looking ForWe don't hire for what you know. We hire for how you show up.You take ownership. You don't wait to be told twice, and you don't leave things half done.You're curious. When something doesn't make sense, you figure it out before you ask someone else to figure it out for you.You bring the energy. Positive, team-first, and genuinely into doing the job well.You're physically active and comfortable working outdoors in all kinds of weather.No experience required. A 60-day structured certification program sets you up from day one.You're not cleaning a car. You're clearing the way.The best version of this industry hasn't been built yet. We're building it now. If you run it like you own it, there's a place here for you.#LI-DNIBase Pay Range