Team Member

Whistle Express Car Wash; Cleveland Heights (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

Whistle Express Car Wash is looking for an Associate to join our hands-on, fast-paced team. You will guide guests through the wash experience, ensure smooth site operations, and contribute to a positive day for customers.

The role emphasizes ownership, curiosity, and high energy. No prior experience required, with a 60-day certification program to set you up from day one. Outdoor duties and physical work are part of daily routines.

Qualifications

• No experience required; 60-day structured certification program.
• Must be physically active and comfortable working outdoors in all weather.
• Hands-on, fast-moving role with clear, visible results on shift.

Responsibilities

• Welcome Station and Sales: provide excellent customer service and guide memberships.
• Wash Station Service: operate wash equipment safely and keep area clean.
• Convenience Station: engage customers, manage member accounts, and CX.
• General Duties: open/close duties, site upkeep, and safety compliance.

Skills

Ownership

Curiosity

Positive attitude

Team player

Customer service

Job description

Most places will give you a job. We give you something to own.At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the lot, in the tunnel, and at the vacuum station. You'll guide guests through the wash experience, keep the site running at full speed, and be the reason someone's day gets a little better.The work is physical, the crew is tight, and every shift has a visible result. If you're someone who needs to be on the move to feel alive, this is your kind of place.Key Responsibilities: Welcome Station and Sales Performance - Provide excellent customer service with a friendly and professional attitude. - Support sales and membership growth through consistent processes and knowledgeable guidance. - Assist with member sign-ups, changes, and account management. - Follow company policies related to pricing and discounts. Wash Station Service - Follow safety procedures and maintain a clean, organized wash area. - Assist with vehicle preparation, including identifying preexisting conditions. - Operate wash equipment safely and efficiently. - Communicate effectively with team members and management regarding operational issues. Convenience Station - Engage with customers professionally to ensure a positive experience and encourage Google reviews. - Manage member accounts, including cancellations, plan changes, and overall member experience (CX). - Stock and organize detail centers to maintain accessibility and inventory accuracy. - Empty trash cans regularly and maintain clean work areas. - Maintain vacuum stations by checking for clogs and emptying canisters. - Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment. General Duties - Maintain professional conduct and adhere to uniform standards at all times. - Perform opening and closing duties to ensure smooth operations. - Clean and maintain the tunnel to ensure safety and operational efficiency. - Prepare towels and other necessary materials to support daily operations. #LI-DNIWhat We’re Looking For We don't hire for what you know. We hire for how you show up. - You take ownership. You don't wait to be told twice, and you don't leave things half done. - You're curious. When something doesn't make sense, you figure it out before you ask someone else to figure it out for you. - You bring the energy. Positive, team-first, and genuinely into doing the job well. - You're physically active and comfortable working outdoors in all kinds of weather. - No experience required. A 60-day structured certification program sets you up from day one. You're not cleaning a car. You're clearing the way. The best version of this industry hasn't been built yet. We're building it now. If you run it like you own it, there's a place here for you. #LI-DNIBase Pay Range$14.00 - $17.00