Team Member

Whistle Express Car Wash; Cleveland (TN); On-site; USD 26,000 - 32,000; Full time

Job summary

Whistle Express Car Wash in Cleveland, TN is seeking an Associate to guide guests through the wash experience, maintain site operations, and support the customer journey from entry to exit. This role involves physical, outdoor work with a fast-moving, team-oriented environment and a certificate program to set you up from day one.

No prior experience required; a 60-day certification program will prepare you to own the day-to-day on the lot, tunnel, and vacuum stations while delivering a positive

Qualifications

• No formal experience required; a 60-day structured certification program sets you up from day one.
• You show up with energy, ownership, and a proactive attitude.
• You can communicate clearly with guests and teammates to ensure a positive experience.

Responsibilities

• Welcome guests at the station and support sales and membership growth.
• Assist with member sign-ups, changes, and account management.
• Follow pricing and discount policies and maintain cleanliness of wash areas.
• Operate wash equipment safely and efficiently and prep vehicles.
• Engage with customers professionally at the convenience station and manage CX for members.
• Stock and organize detail centers and keep inventory accuracy.
• Maintain vacuum stations, trash and general site upkeep for a clean, safe environment.
• Perform opening and closing duties and ensure tunnel safety and efficiency.

Skills

Customer service

Sales

Teamwork

Outdoor work

Job description

Most places will give you a job. We give you something to own.At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the lot, in the tunnel, and at the vacuum station. You'll guide guests through the wash experience, keep the site running at full speed, and be the reason someone's day gets a little better.The work is physical, the crew is tight, and every shift has a visible result. If you're someone who needs to be on the move to feel alive, this is your kind of place.Key Responsibilities:Welcome Station and Sales PerformanceProvide excellent customer service with a friendly and professional attitude.Support sales and membership growth through consistent processes and knowledgeable guidance.Assist with member sign-ups, changes, and account management.Follow company policies related to pricing and discounts.Wash Station ServiceFollow safety procedures and maintain a clean, organized wash area.Assist with vehicle preparation, including identifying preexisting conditions.Operate wash equipment safely and efficiently.Communicate effectively with team members and management regarding operational issues.Convenience StationEngage with customers professionally to ensure a positive experience and encourage Google reviews.Manage member accounts, including cancellations, plan changes, and overall member experience (CX).Stock and organize detail centers to maintain accessibility and inventory accuracy.Empty trash cans regularly and maintain clean work areas.Maintain vacuum stations by checking for clogs and emptying canisters.Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.General DutiesMaintain professional conduct and adhere to uniform standards at all times.Perform opening and closing duties to ensure smooth operations.Clean and maintain the tunnel to ensure safety and operational efficiency.Prepare towels and other necessary materials to support daily operations.#LI-DNIWhat We’re Looking ForWe don't hire for what you know. We hire for how you show up.You take ownership. You don't wait to be told twice, and you don't leave things half done.You're curious. When something doesn't make sense, you figure it out before you ask someone else to figure it out for you.You bring the energy. Positive, team-first, and genuinely into doing the job well.You're physically active and comfortable working outdoors in all kinds of weather.No experience required. A 60-day structured certification program sets you up from day one.You're not cleaning a car. You're clearing the way.The best version of this industry hasn't been built yet. We're building it now. If you run it like you own it, there's a place here for you.#LI-DNIBase Pay RangeIf you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.