Team Member

ABC Fine Wine & Spirits; Cape Coral (FL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Paid vacation

Tuition reimbursement

ABC University training

Health insurance

Dental and vision

401K

Employee discounts

EAP

Pet insurance

Job summary

ABC Fine Wine & Spirits is seeking Retail Team Members to greet Guests, deliver friendly service, and help keep the store clean, organized, and well stocked. You will operate POS, verify age, promote products, assist with merchandising, restocking, and wrapping gifts while upholding company policies.

This role offers a flexible schedule, opportunities for training, and employee discounts. Join our team to help guests enjoy a memorable shopping experience and be part of a family-owned retailer.

Qualifications

• Must be 21 years of age or older.
• Ability to work a flexible schedule including nights, weekends, and holidays as business needs demand.
• No prior retail experience required, though previous customer-facing experience is a plus.

Responsibilities

• Greet each Guest upon entry and provide prompt, friendly, and engaging service throughout their visit.
• Operate Point-of-Sale (POS) system accurately, including processing transactions, applying discounts or promotions, verifying rewards accounts, validating product selections, ensuring legal compliance with age verification, and following proper cash handling procedures.
• Maintain Responsible Vendor status throughout employment for alcohol & tobacco purchases while operating POS, wine taps or tasting tables by checking proper forms of identification for age verification.
• Learn and promote ABC’s wide selection of wine, spirits, beer, and cigars, including our Sourced & Certified products.
• Assist with merchandising, restocking, and visual presentation of product on shelves and within beer coolers. Increase sales and product performance to meet store goals.
• Receive, unload, and validate invoices, organize and stock store deliveries.
• Maintain a clean, safe, and organized environment throughout the store, including the sales floor, stockroom, Team Member areas (e.g., lockers and kitchen), and customer-facing spaces such as restrooms.
• Assist with daily property upkeep by sweeping and removing debris inside the store and in exterior areas such as parking lots and walkways, collecting shopping carts, emptying trash, and performing routine restroom cleaning.
• Provide wrapping service for ABC products, assemble custom gift baskets, and offer carryout service when needed.
• Stay current on required training, company policies, and product knowledge to ensure compliance and provide an informed, high-quality Guest experience.
• Perform additional duties as assigned by Store Leadership.

Job description

Join Our Team!

Retail Team Members create a welcoming, fun, and educational experience for our Guests by delivering exceptional Guest service, contributing to store sales goals, and ensuring the store is clean, organized, and well-stocked.

Responsibilities:

• Greet each Guest upon entry and provide prompt, friendly, and engaging service throughout their visit.

• Operate Point-of-Sale (POS) system accurately, including processing transactions, applying discounts or promotions, verifying rewards accounts, validating product selections, ensuring legal compliance with age verification, and following proper cash handling procedures.

• Maintain Responsible Vendor status throughout employment for alcohol & tobacco purchases while operating POS, wine taps or tasting tables by checking proper forms of identification for age verification.

• Learn and promote ABC’s wide selection of wine, spirits, beer, and cigars, including our Sourced & Certified products.

• Assist with merchandising, restocking, and visual presentation of product on shelves and within beer coolers. Increase sales and product performance to meet store goals.

• Receive, unload, and validate invoices, organize and stock store deliveries.

• Maintain a clean, safe, and organized environment throughout the store, including the sales floor, stockroom, Team Member areas (e.g., lockers and kitchen), and customer-facing spaces such as restrooms.

• Assist with daily property upkeep by sweeping and removing debris inside the store and in exterior
  areas such as parking lots and walkways, collecting shopping carts, emptying trash, and performing routine restroom cleaning.

• Provide wrapping service for ABC products, assemble custom gift baskets, and offer carryout service when needed.

• Stay current on required training, company policies, and product knowledge to ensure compliance and provide an informed, high-quality Guest experience.

• Perform additional duties as assigned by Store Leadership.

Minimum Qualifications:

• Must be 21 years of age or older.

• The ability to work a flexible schedule including nights, weekends, and holidays as business needs demand.

• No prior retail experience required, though previous customer-facing experience is a plus.

General Requirements:

Maintain regular and predictable onsite attendance: All Team Members are expected to report to work as scheduled and remain onsite for the duration of their shifts. Reliable onsite attendance
is an essential function of the job to ensure operational success and consistent service for our Guests.

Physical Requirements: (With or Without Accommodations)

• Continuously: Standing and moving about for extended periods (up to 8 hours or more).

• Frequently: Bending, lifting, and twisting (BLT) to move product and assist with merchandising.

• Frequently: Lifting and/or transporting up to 40 lbs. throughout the store and stockroom.

• Occasionally: Overhead lifting to place or retrieve items from high shelves.

• Occasionally: Use of ladders and step stools to access merchandise stored at varying heights.

• Frequently: Moving between sales floor, stockroom, and exterior areas of the store.

Vision Requirements: (With or Without Accommodations)

• Frequently: Visually inspect product labels, signage, and displays to ensure accuracy and presentation.

• Frequently: Detect and respond to visual cues such as Guest gestures, product placement, or safety hazards.

Work Environment:

• Occasionally: Working in or with elevated locations and tools (e.g., ladders, stockroom).

• Occasionally: Exposure to outdoor weather conditions while maintaining the property or assisting Guests.

• Occasionally: Exposure to fumes or airborne particles when using cleaning solutions or supplies.

• Occasionally: Exposure to refrigerated temperatures (32–41ºF) when stocking or retrieving product in the cooler.

• Continuously: Moderate noise level in the work environment.

Frequency Key:

Continuously – 67% to 100% of the workday.
Frequently – 34% to 66% of the workday.
Occasionally – 0% to 33% of the workday.

Our Mission is: “We make everyday celebrations better while enriching the lives of team members and by contributing to organizations that benefit families in the communities we serve.”

Come join this family-owned, growth-oriented organization today!

• PAID VACATION AND PTO
• TUITION REIMBURSEMENT
• ABC UNIVERSITY - GREAT WINE, SPIRITS, BEER, CIGAR TRAINING
• EXCELLENT WELLNESS-BASED HEALTH INSURANCE FOR INDIVIDUAL + FAMILY
• DENTAL AND VISION PLANS
• COMPANY-MATCH 401K PROGRAM
• EMPLOYEE DISCOUNTS ON WINE AND SPIRITS
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• PET INSURANCE

Equal employment opportunity

ABC is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and we make all employment decisions without regard to race, ethnicity, color, age, sex, gender, gender identity or gender expression, sexual orientation, religion, creed, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, medical condition, military status, or any other basis prohibited by law (“protected status”).

ABC is an alcohol-free, drug-free workplace.

#AlwaysBeCelebrating