Team Member

Workstream; Bowling Green (KY); On-site; USD 15,153 - 20,664; Full time

Job summary

Culver’s in Bowling Green, KY is seeking team members to provide personalized, exceptional guest service and uphold food safety standards.

You will work in a fast-paced environment, handle guest questions, maintain presentation, and participate in team meetings. This role emphasizes flexibility, communication, and a strong sense of urgency to create a welcoming experience with every order.

Qualifications

• Flexible schedule required.
• Reading and writing skills required.
• Communicates with guests, team and management.
• Maintains a sense of urgency in fast-paced environments.
• Demonstrates trained food safety knowledge.

Responsibilities

• Provides excellent guest service consistently.
• Maintains proper personal hygiene and food safety practices.
• Keeps a neat, well-groomed appearance.
• Follows restaurant policies on attendance and conduct.
• Assists guests with product knowledge and promotions.
• Follows safety standards and looks out for others.
• Completes quality control/safe food checklists accurately.
• Addresses guest comments promptly and courteously.
• Performs primary and secondary role responsibilities timely.
• Performs back-up duties as needed.
• Assists with odd jobs as requested by the MOD.
• Answers phones courteously within three rings.
• Prepares quality products with proper portion control and presentation.
• Attends all team meetings.

Skills

Flexible schedule

Reading & writing

Guest & team communication

Urgency & responsiveness

Food safety knowledge

Job description

Whether we’re cooking the perfect ButterBurger® to order or scooping up our freshest batch of the Flavor of the Day, we work hard to ensure you will always leave happy.

It all goes back to our small-town Wisconsin roots. We know you have a lot to do and many options to choose from, so we appreciate when you take the time to visit Culver’s. If we can do our part to make your day better – with a wholesome, delicious meal or a heartfelt smile – we’ve done our job.

JOB SUMMARY

Provides personalized, exceptional guest service ensuring that every guest who chooses Culver’s® leaves happy.

ESSENTIAL FUNCTIONS

• Consistently provides excellent guest service and hospitality.
• Demonstrates proper personal hygiene and food safety practices consistently.
• Maintains a neat, well-groomed uniformed appearance.
• Follows restaurant policy on attendance, respectful conduct of team members and all other policies consistently.
• Assists guests with product knowledge and promotional information upon request accurately.
• Follows company safety standards at all times and looks out for the safety of other team members and guests.
• Demonstrates proper food safety practices by accurately completing the Quality Control/Safe Food Checklist.
• Handles guest comments promptly and courteously.
• Performs primary position responsibilities timely and accurately.
• Performs secondary position responsibilities timely and accurately, after the primary duties are accomplished.
• Performs back-up support accurately and timely after secondary responsibilities are accomplished.
• Assists with odd job responsibilities timely, upon manager on duty (M.O.D.) request.
• Answers the telephone courteously and professionally, within three rings.
• Prepares quality products while maintaining: portion control and presentation within service goal times.
• Attends all team member meetings.

QUALIFICATIONS

• Flexible schedule
• Reading and writing skills required
• Communicates with guests, team and management
• Maintains a sense of urgency
• Demonstrates trained food safety knowledge

PHYSICAL ABILITIES

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling Constantly
• Lift / carry 10 lbs or less Constantly
• Lift / carry 11-20 lbs Constantly
• Lift / carry 21-50 lbs Frequently
• Lift / carry 51-100 lbs Occasionally

TEAM MEMBER PERFORMANCE SUCCESS FACTORS

• COMMUNICATION: Verbal and written communication is timely, clear, concise; delivers ideas for solutions with problems; communicates well with team members and guests.
• CHANGE MANAGEMENT: Supportive of change; reacts quickly and appropriately; accepts direction and constructive feedback.
• DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues and seeking solutions to problems and challenges; gathers appropriate information.
• INNOVATION & CREATIVITY: Seeks new ways to improve efficiency, effectiveness, quality; offers suggestions and solutions to obstacles and challenges.
• PLANNING: Organized and able to establish priorities; delivers the desired results; manages multiple deadlines and priorities with a professional attitude. Recognizes priorities and responds with a sense of urgency. Follows procedures and policies in planning and executing job responsibilities.
• COOPERATION: Supports fellow team members and is cooperative in providing excellent guest service.
• QUALITY OF WORK: Delivers quality work on time at the desired standards. Performs work duties in support of safety and security policies.
• ACCOUNTABILITY: Delivers results on time and at the quality level promised. Is punctual and ready to begin work assignments. Delivers quality work product using resources and time allocated.