Team Leader - Woodfield Mall

Primark; Schaumburg (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to oversee a team of Sales Associates in a vibrant retail environment. This role is pivotal in delivering exceptional customer experiences while fostering a culture of recognition and continuous improvement. As a Team Leader, you'll engage your team, manage store operations, and ensure high standards are maintained. With a focus on personal growth and teamwork, this opportunity offers career advancement in a supportive and inclusive atmosphere. If you're ready to thrive in a fast-paced setting, this role is your chance to shine.

Benefits

Comprehensive onboarding process

Competitive benefits

Focus on work-life balance

Career growth opportunities

Qualifications

• Excellent people skills to serve customers and lead the team.
• Strong service focus with experience delivering excellent customer service.
• Flexibility and adaptability in a fast-paced environment.

Responsibilities

• Motivate and coach your team to provide an exceptional store environment.
• Collaborate with the store management team to support daily operations.
• Assist with recruitment, onboarding, and development of Sales Associates.

Skills

People Skills

Customer Service

Commercial Awareness

Planning and Organizational Skills

Communication Skills

Job description

1 week ago Be among the first 25 applicants

This range is provided by Primark. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $28.00/hr

Management Recruiter @ Primark | Midwest & Southeast

Because you don’t just succeed – you exceed. Retail our way.

A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States.

Our strong values run through everything we do. We’re caring, dynamic and we succeed together. There’s real accountability and ownership here as you shape your team’s development and encourage a fast, efficient, enjoyable customer experience. If you thrive outside your comfort zone, apply to join us as an in-store Team Leader.

What You’ll Do

As a Team Leader, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing ‘in the moment’ coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Sales Associates in your team with an emphasis on recognition, communication, and wellbeing.

Daily, you will collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team. Here is how it looks in action:

1. Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.
2. Helping other managers with the day-to-day running of the store.
3. Assist with recruitment, onboarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
4. Managing the cash lanes and Fitting Room areas as needed.
5. Helping with customer feedback and complaints.
6. Managing stock file accuracy and driving improved availability in-store with a focus on size and option control to meet customer demand.
7. Manage all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, checking markdowns are applied and monitored, and appropriate POS are displayed.

What You’ll Get

We prioritize our people and aim to provide an environment that enables you to perform at your best. We offer a comprehensive onboarding process, tools for success, competitive benefits, and a focus on work-life balance to support your life outside of work.

What You’ll Bring

We seek a bold team player to oversee a team of Sales Associates and report directly to the Department Manager. The ideal candidate will have:

• Excellent people skills to serve customers, lead the team, and build credible working relationships.
• Strong service focus with experience delivering excellent customer service while maintaining high store standards.
• Good commercial awareness and understanding of local selling patterns.
• Ability to guide and support a team to achieve results.
• Flexibility and adaptability in a fast-paced environment.
• Good planning and organizational skills, with the ability to prioritize and work within deadlines.
• Experience supporting store management with security of cash, stock, and property; keyholder responsibilities including emergency readiness.
• Effective communication skills, both oral and written, in English to instruct, coach, and lead teams and provide excellent customer service.

Join us to be part of a growing global business committed to helping people express themselves and feel a sense of belonging. We offer career growth opportunities, competitive pay, and a supportive environment.

The pay range for this role is: $25.00 - $28.00

This is a good faith estimate of the minimum and maximum pay at the time of posting. The actual offer will consider internal equity, geographic location, skills, and experience.

Primark is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, disability, age, sexual orientation, gender identity, or other protected characteristics. We are committed to providing accessible employment opportunities and reasonable accommodations for individuals with disabilities. To request accommodations, please email [e-mail]. This email is only for accessibility requests related to the application process.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Retail