Team Leader TT ProService

SRS Distribution Inc.; Suwanee (GA); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stock Purchase Plan

Paid Holidays

Job summary

SRS Distribution Inc. in Suwanee, GA is seeking a Team Lead for Automatic Taping Tools (ATF) who will coordinate daily production activities and supervise up to 15 staff.

The role requires hands-on repair, assembly, and disassembly of ATF tools for Ames and TapeTech products, with strong mechanical aptitude and leadership abilities. You will train team members, monitor quality and productivity, and utilize Zendesk for repair documentation and customer service coordination.

Qualifications

• Strong mechanical aptitude with experience using small hand tools.
• Ability to lead and train a team of up to 15 employees.
• Experience reading blueprints and troubleshooting repairs.
• Familiarity with Zendesk and repair documentation.

Responsibilities

• Lead daily production activities in the assigned area.
• Train employees on assembly, repair, and quality standards.
• Communicate goals and updates to the team.
• Balance workloads to meet production schedules.
• Perform repairs and refurbishment of Automatic Taping Tools.
• Maintain production records and quality documentation.
• Support continuous improvement and Lean activities.

Skills

Mechanical aptitude

Team leadership

Communication skills

Problem solving

Education

High school diploma

Tools

Zendesk

Job description

Compensation $21.50 per hour.

Position Purpose

The Automatic Taping Tools (ATF) Team Lead is responsible for coordinating daily production activities while performing repairs, assembly, and disassembly of Automatic Taping Tools for Ames and TapeTech products. This position provides work direction, training, quality oversight, and production support for team members within an assigned production area. The Team Lead serves as a working lead, supports continuous improvement initiatives, ensures compliance with quality and production standards, and assists management in achieving operational goals. The position requires strong mechanical aptitude, effective communication skills, and the ability to lead and support a team of up to 15 employees. This position also supports customer-owned tool repair activities, works closely with Customer Service personnel, utilizes Zendesk and other software applications to support repair operations, and maintains in-depth knowledge of supported legacy tool models, components, replacement parts, and repair procedures.

Key Responsibilities

• Lead and support daily production activities within an assigned work area.
• Train employees on assembly, disassembly, repair, quality standards, and production processes.
• Communicate production goals, operational updates, process changes, and priorities to team members.
• Assist in coordinating workflow and balancing workloads to meet production schedules and output goals.
• Identify and understand various tool families, components, part names, and part numbers.
• Perform assembly, disassembly, repair, and refurbishment of Automatic Taping Tools (ATF) in accordance with established quality standards.
• Learn, maintain, and support production processes including parts ordering, replacement tracking, productivity reporting, and quality requirements.
• Track production output and assist in meeting daily, weekly, and monthly production goals.
• Print and create tool labels using applicable production systems and software.
• Conduct tool, workstation, and bench audits at the end of each shift.
• Monitor quality standards and perform quality control checks within the assigned production area.
• Identify and communicate quality concerns, defects, equipment issues, and operational challenges to management.
• Engage with management and team members to provide appropriate performance and process feedback.
• Assist with prioritizing work and adjusting production workloads based on business needs.
• Maintain production records, reports, production data, and required documentation.
• Support continuous improvement, Lean Manufacturing, and 5S initiatives within the production environment.
• Cross-train on a variety of production functions and provide cross-training support to team members.
• Promote adherence to safety policies, quality standards, attendance expectations, and company procedures.
• Assist in achieving production quotas and operational performance objectives.
• Handle confidential and sensitive information with discretion and professionalism.
• Perform other duties as assigned.
• Diagnose, repair, and support customer-owned Automatic Taping Tools in accordance with established service and quality standards.
• Maintain in-depth knowledge of supported legacy tool models, components, replacement parts, and repair procedures.
• Utilize Zendesk and other software applications to document repairs, monitor repair status, and support customer service activities.
• Coordinate with Customer Service personnel regarding repair requirements, tool status, parts availability, and customer needs.
• Research repair issues and assist team members in identifying appropriate replacement parts and repair solutions.
• Provide technical guidance and training to team members regarding tool diagnostics, repair procedures, and supported legacy product lines.

Direct Manager/Direct Reports

Reports to the Production Supervisor, Production Manager, Manufacturing Manager, or designated operations leadership. Provides day-to-day work direction, training, guidance, and workflow coordination for up to 15 production employees. This position does not have formal hiring, disciplinary, or performance management authority unless specifically delegated by management.

Travel Requirements

No regular travel required. Occasional travel may be required for training or business-related activities.

Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this position. Regularly stand for extended periods of time, with or without reasonable accommodation. Frequently use hands, fingers, and arms to handle tools, components, materials, and equipment, with or without reasonable accommodation. Frequently reach, inspect, assemble, and manipulate small parts and components, with or without reasonable accommodation. Occasionally walk, stoop, kneel, and crouch, with or without reasonable accommodation. Must be able to communicate effectively with employees and management, with or without reasonable accommodation. Regularly lift and/or move up to 50 pounds, with or without reasonable accommodation. Specific vision requirements include close vision, color vision, depth perception, and the ability to adjust focus, with or without reasonable accommodation.

Working Conditions

Works primarily in a manufacturing, production, assembly, repair, and warehouse environment. Regular interaction with production personnel, tools, equipment, components, and manufacturing processes is required. The position may be exposed to moving equipment, production noise, and changing production demands in a fast-paced environment.

Minimum Qualifications

• Strong mechanical aptitude and experience working with small hand tools, components, and assemblies.
• Ability to follow standard work instructions and quality standards when repairing or assembling Automatic Taping Tools.
• Ability to drive and support daily production expectations and productivity goals.
• Ability to read and interpret blueprints, schematics, technical drawings, and assembly documentation.
• Ability to identify quality defects and ensure products meet established specifications.
• Ability to maintain production records, reports, and required documentation.
• Ability to adhere to safety policies, procedures, and company standards.
• Ability to participate in and support continuous improvement and Lean Manufacturing initiatives.
• Ability to maintain 5S standards including Sort, Set in Order, Shine, Standardize, and Sustain.
• Ability to cross-train and become proficient in multiple production functions.
• Ability to provide and receive constructive feedback.
• Strong organizational, communication, and time management skills.
• Ability to prioritize work, adjust workloads, and respond to changing production demands.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work overtime as business needs require.
• Working knowledge of Automatic Taping Tools, mechanical assemblies, and repair techniques.
• Ability to diagnose mechanical issues and identify appropriate replacement parts.
• Ability to utilize Zendesk and other software applications to document repair and service activities.
• In-depth knowledge of supported legacy tool models and associated replacement parts.
• Ability to train and support team members on repair procedures, troubleshooting techniques, and service standards.

Preferred Qualifications

• Previous leadership, lead worker, mentoring, or training experience.
• Experience in manufacturing, assembly, production, repair, industrial, or warehouse environments.
• Experience with Lean Manufacturing, continuous improvement, or operational excellence programs.
• Experience performing quality control inspections and production audits.
• Experience working with production tracking systems, inventory systems, or manufacturing software.
• Experience assembling precision tools or mechanical products.

Minimum Education

High school diploma or equivalent combination of education and experience.

Preferred Education

Technical, vocational, manufacturing, mechanical, industrial, or production-related training preferred.

Minimum Years of Work Experience

One to three years of related manufacturing, assembly, repair, production, mechanical, or industrial experience.

Certifications

None required.

Competencies

• Leadership and Team Support: Demonstrates the ability to provide work direction, training, coaching, and support to team members while promoting accountability and teamwork.
• Production Coordination: Effectively monitors workflow, production output, priorities, and resource utilization to meet operational goals.
• Quality Focus: Maintains commitment to product quality, compliance with specifications, and continuous quality improvement.
• Mechanical Aptitude: Demonstrates strong technical and mechanical skills when assembling, repairing, and troubleshooting products and equipment.
• Communication Proficiency: Communicates effectively with team members, management, and cross-functional partners regarding production requirements and operational issues.
• Continuous Improvement: Supports Lean Manufacturing, 5S initiatives, and process improvement efforts that increase efficiency and effectiveness.
• Organizational Skills: Effectively manages priorities, documentation, production records, and workflow coordination responsibilities.
• Problem Solving: Evaluates production challenges, identifies root causes, and implements practical solutions to support operational performance.

Work Location

On-site Job Location: Ames Tool Corporation - Suwanee 1327 Northbrook Parkway Suite 400 Suwanee, GA 30024

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

• Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs.
• All benefits subject to eligibility.

Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

Medical, Dental, Vision, Disability & Life Insurance Wellness Benefits 401(k) Retirement Plan Employee Stock Purchase Program Paid Holidays & Vacation Days Professional Growth Opportunities Development & Training Programs.

Founded in 1971, GMS operates a network of more than 320 distribution centers with extensive product offerings of Wallboard, Ceilings, Steel Framing and Complementary Products. Additionally, GMS operates nearly 100 tool sales, rental and service centers, providing a comprehensive selection of building products and solutions for its residential and commercial contractor customer base across the United States and Canada.

In addition to our commitment to delivering exceptional customer service, GMS also foster a unique employee culture that combines a results-driven environment with a highly entrepreneurial, self-starter attitude. We are committed to conducting our business in a manner that aligns with our values of humility, mutual respect, service to others, and the guiding principle that “you can never go wrong doing the right thing.”

GMS is a subsidiary of SRS Distribution, a wholly owned subsidiary of The Home Depot. For more information, please visit www.gms.com.

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.