Team Leader, Trade

CB2; Pasadena (CA); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

CB2 in Pasadena is seeking a Team Leader, Trade to guide a designated sales team on the floor and drive daily goals while delivering exceptional customer service.

You'll mentor associates, coordinate with the Assistant Store Leader, and ensure strong performance through coaching, product knowledge, and loss prevention awareness, while maintaining a high-energy, customer-focused environment.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong problem solving skills.
• Demonstrated ability to execute and drive results.
• Experience spending significant time on the sales floor coaching customers and peers.
• Ability to work a full time flexible schedule including nights, weekends, and holidays.
• Experience interacting with customers and associates in-store to drive store operations.
• Ability to be in the store as the Leader on Duty multiple times a week.
• Rely on you for ongoing associate development and performance management.

Responsabilités

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Connaissances

Leadership

Communication

Organizational skills

Time management

Coaching

Problem solving

Flexibility

Teamwork

Outils

Microsoft Office

Google applications

Computer systems

Tablets

Description du poste

Your upbeat attitude and ability to engage customers keeps the salesfloor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the salesfloor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.

A Day in the life as a Team Leader, Trade...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What You'll Bring To The Table...

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly
• Ability to be in the store as the Leader on Duty multiple times a week
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management

We'd love to hear from you if you have...

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends