Team Leader, Design & Trade

Crate and Barrel; Boca Raton (FL); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Crate and Barrel in Boca Raton is seeking a Team Leader for the Design & Trade area. The role requires leading a designated team, coaching associates, and fostering professional growth while maintaining visible leadership on the sales floor.

You will train staff on product knowledge, customer service, and store procedures, ensuring smooth operations, adherence to policies, and strong focus on driving sales as the Leader On Duty.

Qualifications

• Proven ability to lead a designated team and coach associates.
• Strong communication and interpersonal skills are essential.
• Experience with performance feedback and development conversations.

Responsabilités

• Lead designated team and manage associate workload.
• Coach associates on performance and maintain presence in department.
• Train and develop associates on product knowledge, selling, and customer service.
• Ensure compliance with store policies, loss prevention, and safety guidelines.
• Promote sales as Leader On Duty (LOD) and communicate results to leadership.
• Provide timely feedback and observations to the Assistant Store Leader.

Connaissances

Communication

Org & Time Mgmt

Problem Solving

Delegation

Data Entry

Customer Interaction

Flexible Schedule

Outils

MS Office

Google Apps

Tablet Devices

Description du poste

A day in the life as a Team Leader, Design & Trade...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table...

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skillsDemonstrated ability to execute and drive results
• Strong delegation skills
• Data entry skills
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

We'd love to hear from you if you have...

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends