Team Leader START- Crisis Services

Family-Residences-and-Essential-Enterprises,-Inc; Bethpage (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

FREE is seeking a Team Lead for the CSIDD/NY START program in New York. This in-person role provides clinical and administrative leadership, supervising clinical coordinators, performing triage, crisis response, and program compliance.

You will maintain records, collaborate with community partners, and support leadership through crisis planning and staff development. Travel between FREE and community locations is required as part of the role, with on-call crisis coverage and a focus on

Qualifications

• Master’s degree in social work, counseling, psychology or human service field required.
• Experience with intellectual and developmental disabilities and mental health diagnoses preferred.
• LMSW, LMHC, or LCSW licensure preferred; START coordinator within 12 months.

Responsibilities

• Provide administrative supervision to CSIDD/NY START clinical coordinators and triage support.
• Maintain linkages with community partners and coordinate crisis plans.
• Participate in on-call crisis coverage and crisis planning.
• Maintain electronic records and daily data inputs.

Skills

Communication

Interpersonal skills

Strong written and analytical skills

Teamwork

Education

Master’s degree in social work, counseling, psychology or human service field

Tools

Microsoft Office Suite

Job description

POSITION SUMMARY

Under the supervision of the Assistant Director, the Team Lead (TL) provides clinical and administrative leadership within the CSIDD/NYSTART program, supporting Clinical Coordinators and ensuring responsive, high-quality services. Responsibilities include supervision, clinical triage, crisis response support, and collaboration with community and cross-system partners. The TL participates in crisis on-call coverage, supports crisis planning and documentation, and works closely with leadership to maintain program effectiveness and compliance. This position requires adaptability, strong clinical judgment, and effective communication, as well as a commitment to collaboration, compliance, and continuous learning to meet the evolving needs of the program.

DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS

Provides administrative supervision to CSIDD/NY START clinical coordinators and provides daily clinical triage support. Maintains linkages and relationships with community partners. Ensures the coordination of support meetings and crisis plans for individuals served through CSIDD/NY START. Shares on-call responsibilities and is required to respond promptly via telehealth or in-person, within two hours of a crisis call. Participates in recurring meetings with the leadership team, clinical team, and resource center. Develops cross-systems crisis plans, intake/assessments, intervention and outcomes and any other applicable documentations of services provided. Maintains a small, active caseload (about 5 cases) until coordinator certification is achieved. Following certification, team leader caseload will be fluid and temporary to provide opportunity to support CSIDD/NY START clinical coordinators when needed. Performs additional responsibilities as requested and/or necessary, including supporting alternate locations when assigned. Attends in-service training programs, clinical and academic conferences and workshops and other educational presentations to maintain current knowledge of relevant clinical issues and techniques. Addresses emergency situations as they occur in the program according to established policies and procedures, and ensures communication of such situations in a timely fashion. Ensures that electronic records and daily data inputs are maintained. Ensures all required documentation is maintained in records in the prescribed manner. Attends and participates in staff meetings and in-services in accordance with agency policy. Performs other duties as assigned.

• Ensures that all required documentation (paper and electronic) is completed/processed appropriately, in a timely manner, and meets quality and compliance thresholds.

Responsibilities of All FREE Employees

• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

Responsibilities of FREE Employees in Leadership/Management Positions:

• Ensures compliance with FREE policies, procedures, and operating standards.
• Implements a continuous quality improvement process for department services and administrative functions.
• Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affidavit Program.

Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.

QUALIFICATIONS

• Education:
  • Master’s degree in social work, counseling, psychology or human service field required.
• Experience:
  • Minimum of one (1) year of experience providing services to people who have intellectual and developmental disabilities, and mental health diagnoses, and/or challenging behavior needs required; three (3) years of experience preferred.
• Supervisory experience preferred
• Specialized Training, Licenses, Certifications:
  • LMSW, LMHC, LCSW or similar licensure preferred.
  • Must be a certified START coordinator within 12 months of employment as a team leader.
  • Valid CPR/First Aid and SCIP certifications (provided upon hire if needed)
• Knowledge, Skills, Competencies, and Abilities:
  • Ability to effectively understand and communicate verbally with staff and the individuals we serve
  • Excellent writing, computer, organizational, interpersonal, problem-solving, and analytical skills
  • Knowledge of OPWDD, NCSS, and CSIDD practices, policies and regulations
  • Computer literacy required; familiarity with Microsoft Office Suite
  • Ability to maintain a calm demeanor when responding to crises
  • Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential
• Other Requirements:
  • Ability to adhere to a flexible schedule that reflects the needs of the program(s)
  • Ability to maintain on-call responsibilities, as required.
  • Valid driver’s license and satisfy criteria to be an agency driver required

WORK ENVIRONMENT

This role is performed in-person. Travel between FREE and community locations required.

PHYSICAL REQUIREMENTS

• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
• Employee is required to effectively communicate both verbally and in writing.
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.
• Employee might be required to lift/move light items.

Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.