Team Leader (Shift Leader)

Workstream; Lloyd's Corners (NY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from leaders

Growth opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A is seeking a Team Leader to uphold our culture and drive Operational Excellence. You’ll support senior leadership, coach teammates, and model our values in a fast-paced restaurant environment.

The role emphasizes timely task completion, guest service, and accountability, with opportunities for growth and development within a locally owned operation. Strong communication and teamwork are essential to lead shifts and ensure excellent guest experiences daily.

Qualifications

• Experience leading a fast-paced team in a service setting.
• Strong communication and interpersonal skills.
• Ability to train and coach new hires.
• Reliable transportation and flexibility in scheduling.

Responsibilities

• Lead daily operations to ensure smooth restaurant flow.
• Coach and develop team members to meet standards.
• Open and close the restaurant; manage shift coverage.
• Provide friendly, proactive guest service.
• Ensure accuracy in cash handling and housekeeping.

Skills

Team leadership

Customer service

Communication

Coaching

Shift supervision

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, run breaks, key holder
• Count drawers and finalize day (FOH)
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.