Team Leader - Shift Lead, Crew Lead

ZippyApp - Recruitment Marketing; Cave City (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

ZippyApp - Recruitment Marketing is hiring 2 Shift Leads in Cave City, Kentucky. The Shift Lead will assist the Restaurant General Manager in executing daily operations, directing team members to provide quality service in a clean environment.

Ideal candidates will have experience in leadership roles within the food service industry and possess strong communication and problem-solving skills. Flexibility in scheduling is a must to accommodate both opening and closing shifts.

Qualifications

• Minimum one year of experience in food service operations.
• Knowledge of food safety and physical safety guidelines.
• Able to lift up to 40 pounds.
• Must have flexible availability for scheduling.

Responsibilities

• Directs Team Member activities to maintain service quality.
• Monitors productivity and provides coaching.
• Assists in training new Team Members.
• Handles guest complaints and ensures satisfaction.
• Assists RGM in managing inventory and administrative activities.

Skills

Knowledge of food service operations

Strong interpersonal skills

Strong customer service skills

Effective communication

Problem solving skills

Job description

Overview

HIRING 2 SHIFT LEADS. Contributes to A&W success by assisting the Restaurant General Manager (RGM) in executing daily operations. Directs Team Members to provide engaging service of quality food and beverages in a clean and comfortable environment. Team Leader - Shift Lead, Crew Lead is generally offered as a full time restaurant job. Prior experience as Team Leader, Shift Lead, Team Lead, Crew Lead, supervisor, assistant manager, or other supervisory part-time restaurant job highly desirable.

Responsibilities and Requirements

Summary of Key Responsibilities for Team Leader - Shift Lead, Crew Lead (include, but are not limited to, the following):

• Works in various positions as needed during shift in addition to Supervisor duties.
• Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties.
• Monitors Team Member productivity and performance. Provides clear, specific, timely, and respectful coaching and feedback to improve performance and achieve operational excellence.
• Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security.
• Assists in orientation and training of new Team Members. Uses company training resources effectively. Recommends Team Member training needs to RGM.
• Serves as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times.
• Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction. Works with RGM to continually improve guest service.
• Communicates effectively. Filters information between RGM and Team Members as needed.
• Assists RGM in administrative activities such as: managing inventory, ordering product, preparing deposits, HAACP records, and maintaining financial and labor records.
• Sets the standard for regular and consistent attendance and punctuality.

Required Knowledge, Skills and Abilities

• Knowledge of food service operations. Minimum one year of experience in industry.
• Knowledge of food safety and physical safety guidelines.
• Strong interpersonal skills.
• Strong customer service skills.
• Strong problem solving skills.
• Effective communication, orally and in writing, with Team Members and guests.
• Develop and maintain effective working relationships.
• Lead and motivate a team, even during challenging times.

Physical Requirements

• Able to lift up to 40 pounds.
• Must be able to stand and exert fast-paced mobility for periods up to 4 (four) hours in length.

Availability Requirements

• Must have flexible availability for scheduling.
• Must be available for both opening and closing shifts.
• Must be able to work beyond scheduled hours as business requires.