Team Leader, Sales

Crate & Barrel; Broadway (VA); On-site; USD 52,000 - 65,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader, Sales to maximize store sales growth by supporting the Assistant Store Leader in executing plans and delivering an engaging customer experience. The role requires weekend and holiday availability and a strong presence on the sales floor.

You will coach associates, manage workloads, train staff on products and policies, and drive store performance while maintaining excellent customer service.

Qualifications

• 1+ years customer service or retail experience.
• High school diploma/GED or equivalent.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• 2+ years customer service or retail leadership experience preferred.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support development for the designated team to encourage professional growth.
• Provide timely feedback about performance and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Understand and apply company systems, policies and procedures including loss prevention, security and safety guidelines.
• Focus on promoting sales as they pertain to, or are driven by, the Leader On Duty role.
• Communicate with the Assistant Store Leader to review business results and feedback.
• Ensure customers receive gracious, quick and efficient service on the sales floor.

Skills

Customer service

Retail leadership

Communication

Organizational skills

Time management

Problem solving

Delegation

Data entry

Education

High school diploma/GED

Tools

Microsoft Office

Google applications

Tablet devices

Job description

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.

Maximize company sales growth and profitability by supporting the Assistant Store Leader in executing company plans and strategies to deliver an engaging experience to every customer, every time.

A day in the life as a Team Leader, Sales...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
• Other duties as assigned.

What you'll bring to the table...

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Strong delegation skills
• Data entry skills
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
• Ability to be in the store as the Leader on Duty multiple times a week.
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

We'd love to hear from you if you have...

1. 1+ years customer service or retail experience
2. High school diploma/GED or equivalent
3. Experience with Microsoft Office, Google applications, computer systems and tablet devices
4. 2+ years customer service or retail leadership experience preferred

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as 'the Company'. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.