Team Leader, Reservations (Bozeman, MT)

Kerzner International; Bozeman, Northern (MT, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental/Vision/Life coverage

401(k) match

Paid time off

Winter Season Pass program

Complimentary transportation

Free meals on shift

On-property discounts

Job summary

One&Only Moonlight Basin, part of Kerzner International, in Bozeman, MT, seeks a Team Leader, Reservations to guide the Reservations team and uphold exceptional guest service standards.

The role focuses on daily task management, upselling opportunities, and maintaining accurate rates and availability while coaching staff to deliver consistent, high-quality service.

Qualifications

• Minimum of 1 year in a Reservations department within a hotel or resort setting.
• Hospitality leadership experience preferred.
• Proficient in Microsoft Office and hotel systems such as Opera PMS.

Responsibilities

• Assist the Manager, Reservations with daily task allocation and shift coverage.
• Drive revenue through upselling, cross-selling, and suggestive selling.
• Monitor call volumes, service levels, and staffing to minimize abandon rates.
• Manage third-party reservation sites and ensure accurate information and rates.

Skills

Leadership

Reservations experience

Microsoft Office

Opera PMS

Customer service

Communication

Organizational skills

Tools

Microsoft Office

Opera PMS

Job description

Team Leader, Reservations (Bozeman, MT)
( 20890 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Team Leader, Reservations will provide day-to-day leadership support to the Reservations team, ensuring a consistent h igh level of service to prospective guests. They will support the achievement of departmental pe rformance targets by effectively implementing established selling strategies, including upselling, cross-selling, and suggestive selling.

This position is based in Bozeman, Montana.

Key Duties & Responsibilities

Assist the Manager, Reservations with the daily allocation of tasks, directing colleagues’ assignments as required to meet operational needs

Encourage opportunities to maximize revenue through upselling, cross-selling, and suggestive selling

Monitor incoming call volumes, service levels, and staffing coverage to minimize abandoned calls

Manage third-party reservation sites and channels, ensuring accurate information, rates, inventory, and availability, while maintaining compliance with established processes and procedures

Monitor the daily performance of colleagues, providing ongoing coaching to support service excellence

Conduct shift briefings in the absence of the Manager, Reservations , ensuring colleagues are informed of relevant hotel updates

Maintain effective communication flow within the Reservations team, ensuring important updates, operational changes, and guest feedback are communicated in a timely manner

Ensure colleagues are knowledgeable about current promotional rates and packages, and hotel prod ucts and services

Handle no-show and late-cancellation reservations in accordance with resort policies and procedures, including investigating, documenting, and processing applicable charges accurately

Perform additional responsibilities as assigned by the Manager, Reservations or another member of management

Skills, Experience & Educational Requirements

A minimum of 1 year of experience wit hin a Reservations department in a hotel or resort setting

Previous experience in a hospitality leadership role

Proficient in Microsoft Office and other hotel systems, such as the Opera Property Management System (PMS), is preferred

Strong customer service skills with the ability to identify revenue opportunities

Excellent communication, interpersonal, and organizational skills

• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time, Year-Round Only)
• Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
• Complimentary Transportation
• Complimentary Meals on Shift
• On-Property Discounts Across Food & Beverage, Wellness, and Retail

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 30 pounds
• Remaining in a stationary position for long periods
• Constantly operating a computer and other office productivity machinery
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.