Team Leader Quality

Garmin Ltd.; Florida; On-site; USD 90,000 - 120,000; Full time

Job summary

Garmin Ltd. in Miramar, FL is seeking a full-time Team Leader Quality to guide a team responsible for ensuring and improving quality and reliability across Garmin's products throughout the life cycle.

You will drive issue resolution, analyze data from inspections, returns, and support, and collaborate with Design Engineering to meet customer requirements and implement improvement programs; leadership and mentoring are essential for success.

Qualifications

• Bachelor's degree and 2+ years with continuous improvement methodologies, or equivalent experience.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Proven ability to coach and mentor others and demonstrate leadership.
• Experience leading quality improvement across product life cycles.

Responsibilities

• Lead a team to drive quality and reliability across product life cycle.
• Review customer quality data and drive corrective actions.
• Analyze data from inspections, returns, and support to improve processes.
• Collaborate with Design Engineering to meet customer requirements (PPAP, FMEA).
• Support statistical analysis to meet operations and supplier requirements.
• Provide training in continuous improvement and quality tools.
• Lead supplier quality issue resolution with Global Supply Chain.
• Guide cross-functional teams in design reviews and reliability activities.

Skills

Team Leadership

Quality Assurance

Problem Solving

Statistical Methods

Cross-functional Collaboration

Education

Bachelor's Degree in Electrical/Mechanical Engineering or related

Tools

PPAP

FMEA

HALT/HASS

SPC/MSA (Statistical Analysis)

Job description

Overview

We are seeking a full-time Team Leader Quality for our Garmin Miramar, FL location. In this role, you will be responsible for leading a team in driving activities to ensure and improve quality and reliability of Garmin's products throughout all phases of the product life cycle.

Essential Functions

• Conduct regular reviews of customer quality data and communicate feedback and improvement plans with customer areas including external/internal measurements, corrective actions, and implementation of improvement processes and programs
• Drive timely issue resolution through regular reviews of single issues list
• Manage the analysis and utilization of data and information from product inspection, sales/return data, and Product Support to improve product and processes across the various Garmin sites
• Work with Design Engineering to fulfill customer contractual requirements relating to quality requirements as flowed down from the customer agreements (PPAP, FMEA, capability studies, gage studies) and participate in ECO reviews
• Support statistical analysis to meet operations, manufacturing, engineering, supplier or customer requirements
• Provide expertise and training for continuous improvement methodologies, problem-solving methodologies, statistical techniques and quality tools
• Provide support to drive supplier quality issues to resolution by working with Global Supply Chain
• Team with Design Engineering, Process Engineering, Reliability, Materials/Purchasing, Customer Repair, and Manufacturing in introducing new products into Manufacturing. Areas may include:
  1. Champion lessons learned at design reviews
  2. Analyze and/or develop product/process quality plan
• Champion activities to maximize reliability of both new and existing products. Activities may include:
  1. Assisting in design of experiments to measure product life and reliability
  2. Assisting in development and application of reliability testing strategies including HALT (Highly Accelerated Life Test) and HASS (Highly Accelerated Stress Screening)
  3. Recommending design or process improvements to enhance reliability
  4. Measuring and maintaining field reliability data and communicating results
• Work with Design Engineering, Materials, Manufacturing, Customer Repair, and Process Engineering to identify/implement process/design improvements to improve production yield and product quality. Areas may include:
  1. Analyze process performance and identify and implement methods for reducing process variation
  2. Assist in design of experiments to improve supplier material and production processes
  3. Perform failure analysis investigations to determine root cause of product failures
  4. Review and analyze production, quality, maintenance and operational data to determine causes of nonconformity with product specifications and production problems

• Partner with Design and Mechanical Engineering to ensure effective planning and analysis for needed test capabilities and systems as well as reliability objectives and projected performance for products, as needed
• Team with Engineering and Reliability Operations to ensure appropriate test systems, methods and processes
• Partner with Quality teams to increase understanding and establish reproducibility of fielded issues with a target of resolving issues and preventing future ones
• Align test methods and systems in Miramar to ensure repeatability of results across Garmin sites
• Provide leadership to the Quality Lab team and ensure appropriate tools and processes are in place
• Lead the evaluation, design and fabrication of test fixtures and systems
• Ensure proper tools, processes, and documentation for reliability including scope, verification and validation expectations, and effective resource allocation

Basic Qualifications

• Bachelor's Degree in Electrical, Mechanical, or related engineering discipline or a field relevant for the successful performance of this job description AND a minimum of 2 years of experience working with various continuous improvement methodologies OR an equivalent combination of education and relevant experience
• Demonstrated proficiency in Microsoft including Microsoft Word, Excel, PowerPoint, and Outlook
• Demonstrated ability to effectively coach and mentor others
• Demonstrated leadership experience
• Must demonstrate effective and strong verbal and written communication skills
• Must be team-oriented, possess a positive attitude and work well with others
• Must demonstrate excellent project management with a high level of interpersonal skills to work proactively across functional and organizational lines
• Must be detail oriented and possess the ability to prioritize, organize and multi-task in a flexible, fast paced and challenging environment to effectively meet deadlines with minimal supervision
• Previous test experience in an environmental test lab, reliability, electronics, engineering, manufacturing, and/or operations related environment

Desired Qualifications

• Proficient knowledge of ISO9000, AS9100, TS16949 and related quality certifications related to consumer product
• Demonstrated technical of continuous improvement tools such as DMAIC, Failure Mode & Effects Analysis (FMEA), statistical methods, and designed experiments
• Demonstrated knowledge of quality assurance tools / techniques including Advance Product Quality Planning, FMEA, SPC, PPAP, and MSA

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits