TEAM LEADER-PATIENT FINANCIAL

Methodist Hospitals; Merrillville (IN); On-site; USD 60,000 - 75,000; Full time

Job summary

Methodist Hospitals is seeking an organized operations professional to oversee day-to-day financial services activities, including registrations, pre-admission, cashiering, and insurance verification. Under supervision, you will ensure accuracy of patient information and adherence to hospital financial guidelines.

You will monitor workflows, coach staff, support budget preparation, and address patient concerns to improve satisfaction and cash flow. Prior healthcare admin experience is preferred.

Qualifications

• Knowledge of hospital policies and patient safety procedures.
• Strong analytical and organizational abilities with clear communication.
• Ability to work with hospital registration/admitting and billing processes.

Responsibilities

• Monitor day-to-day operations of financial service departments and report issues.
• Administer hospital payment policies and options to improve cash flow.
• Maintain daily productivity reports and ensure standards are met.
• Recruit, train, and develop staff for timely, accurate output.
• Assist in annual budget preparation and respond to patient concerns.

Skills

Operational policies

Analytical skills

Organizational skills

Verbal and written communication

Basic computer skills

Customer communication

Prioritization

Independent judgment

Education

Associate degree in business administration

Associates Business Administration Required

Three years hospital registration/admitting or medical business office

3 Healthcare/Medical – Admissions Required

Job description

Overview

Under supervision, to perform work involving the planning, coordinating and supporting of the day-to-day operations of the Financial Services areas. Ensures all inpatient and outpatient accounts have been reviewed for accurate insurance and demographic information including verifying insurance and obtaining pre-certification. Encompasses all aspects of the registrations, pre-admission, cashiering, insurance verification and hospital financial guidelines.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)

• Monitors the day-to-day operations of departments within the financial service areas, stays attentive to any operational problems or concerns on a daily basis, and informs the director of all problems and concerns.
• Administer hospital payment policies and payment options to improve patient satisfaction and cash flow.
• Maintains daily productivity reports on employees within the department to ensure production standards are met.
• Recruits and trains staff to ensure timely, efficient and accurate results from the work being produced.
• Participates in the preparation of the annual proposed budget.
• Monitors and responds to patient complaints/concerns and ensures a prompt resolution.
• Prepares any necessary paperwork and submits to the proper areas of processing.

Qualifications

JOB SPECIFICATIONS(Minimum Requirements)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated knowledge of operational policies and procedures related to patient and facility safety.
• Possess excellent analytical, organizational, verbal and written communication skills.
• Basic computer skills (hospital intranet, email, MS word, excel, etc.) required.
• Ability to communicate verbally and in writing with customers in an effective manner.
• Ability to prioritize job functions to keep abreast of the workload.
• Must be able to work independently and exercise good judgment.

EDUCATION

• Associate degree from a recognized college or university in business administration or a closely related field is required.
• Associates Business Administration Required
• Three (3) years of work experience in hospital registration/admitting, medical business office or Managed Care or a closely related field is required.
• 3 Healthcare/Medical � Admissions Required

STANDARDS OF BEHAVIOR

Meets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.

CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.

DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.