Team Leader, PACC

The Center for Alternative Sentencing and Employment Services (CASES); New York (NY); Hybrid; USD 84,000 - 102,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Vacation and Paid Time Off – starting

Holidays per year – 12

Job summary

The Center for Alternative Sentencing and Employment Services (CASES) is seeking a youth-centered Team Leader for the PACC program in the Pretrial Services Department in New York. The role oversees a multidisciplinary team serving justice-system–involved youth and young adults aged 16–27, with focus on leadership, program integrity, and community engagement.

The Team Leader manages daily operations, ensures trauma-informed practices, and maintains compliance while driving outcomes such as

Qualifications

• Master’s degree in clinical discipline.
• At least 3 years of experience working with young adults or individuals justice-impacted.
• Experience with evidence-based models and theories pertaining to psychoeducation, motivational interviewing, serious mental illness, and recovery.
• Highly organized and self-motivated.

Responsibilities

• Provide overall leadership and management of the PACC team.
• Oversee daily program operations for pretrial supervision, case management, outreach, crisis response, and incentive-based programming.
• Ensure staff use trauma-informed, strengths-based, relationship-driven approaches.
• Promote youth engagement strategies including community activities, group programming, and workforce experiences.
• Supervise staff through regular supervision, coaching, and performance feedback.
• Maintain a small caseload of high-need participants to support continuity of care.
• Implement risk management practices and coordinate around participants with elevated needs.
• Facilitate team meetings, daily huddles, and case conferences to review cases.
• Ensure accurate, compliant documentation for court stakeholders.

Skills

Leadership

Supervisory experience

Program management

Youth engagement

Collaboration

Trauma-informed approach

Education

Master’s degree in clinical discipline

Job description

Job Summary

CASES is currently seeking a highly skilled, youth-centered Team Leader to join the Planning Alternatives & Creating Community (PACC) program within the Pretrial Services Department. The Team Leader is responsible for the overall clinical, operational, and programmatic oversight of a multidisciplinary team serving justice-system–involved youth and young adults ages 16–27.

Job Title: Team Leader, PACC

Salary: The salary for the Team Leader is $92,882 annually.

Shift Hours: The Team Leader is full-time Monday through Friday 9am-5pm shift.

Location Address: 4 West 125th Street, New York, NY 10027. As needed to court, CASES offices, community visits, partnership meetings

Workplace Flexibility: Hybrid - F our (4) days on-site and one (1) remote day per week.

What you will be doing

• Provide overall leadership and management of the PACC team, including direct and indirect supervision of Assistant Team Leader, Youth Clinical Case Coordinators, Youth Case Coordinators, Employment Specialist, Work Crew Supervisor, Youth Engagement Specialists, and a Resource Coordinator.
• Oversee daily program operations to ensure effective delivery of pretrial supervision, case management, outreach, crisis response, and incentive-based programming for youth and young adults.
• Ensure staff utilize developmentally appropriate, strengths-based, trauma-informed, and relationship-driven approaches when engaging participants.
• Promote innovative youth engagement strategies, including community-based activities, group programming, workforce experiences, and incentives that support sustained participation and compliance.
• Supervise and support staff through regular individual and group supervision, coaching, and performance feedback focused on accountability, growth, and fidelity to program models.
• Maintain a small, specialized caseload of participants with complex needs to support staff practice and ensure continuity of care for higher-risk cases.
• Implement and monitor risk management practices, including safety planning, case reviews, incident reporting, and coordination around participants with elevated needs.
• Facilitate team meetings, daily huddles, and case conferences to guide operations, review cases collaboratively, and address emerging trends.
• Ensure timely, accurate, and compliant documentation in agency databases and that court stakeholders receive accurate information to support judicial decision-making.
• Monitor program performance related to intakes, court appearance rates, compliance, re-arrest metrics, and participant engagement, and address performance gaps as needed.
• Collaborate with internal departments including Quality Improvement, Clinical Practice, Research and Evaluation, Development, and Training to support continuous improvement and funder reporting.
• Strengthen partnerships with community-based organizations to expand pathways to education, employment, and long-term stability for participants.
• Ensure services are culturally responsive, anti-racist, and youth-affirming, and responsive to participants’ identities, lived experiences, and developmental stages.

Additional Duties

• Participate in special projects or initiatives as assigned by the Borough Director, Program Director, or senior leadership to support program growth and innovation.
• Perform other duties asrequiredto support the effective functioning of the PACC program.

What we are looking for

• Master’s degree in clinical discipline with 2-3 years Supervisory and Program Management experience.
• At least 3 years of experience working with young adults or individuals with whom have been justice impacted.
• Experience understanding various evidence-based models and theoriespertaining topsychoeducation, motivational interviewing, serious mentalillnessand recovery.
• Highly organized and self-motivated.

Physical Requirement(s)

• Must be able to sit for extended periods.

Employee Benefits

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days
• 12 Paid Holidays per year.
• Retirement 403(b) Competitive matching up to 6%.
• Employee Referral Program

Our Values

At CASES, we like to move with PURPOSE, which reflects our values:

• PEOPLE| Hold people’s stories with dignity
• UNITY| Commit to a shared mission
• RESPECT| Celebrate the strength of diversity
• PROGRESS| Always work to improve
• OPTIMIZE| Make the best use of resources
• SOLUTIONS| Work together to solve problems
• EMPATHY| Seek to understand others

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Monday- Friday 9-5pm

35 hours per week excluding breaks